North American Hosted IP Telephony and UCC Services Market

Customer Trends and Technology Advancements Drive Market Growth and Transformation

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The North American hosted IP telephony and unified communications and collaboration (UCC) services market offers an exciting growth opportunity for service providers and presents both a threat and an opportunity for premises-based UCC vendors and their partners. This study provides an in-depth analysis of industry trends, market drivers and restraints, and competitor business models. It also provides market forecasts in terms of installed users and recurring service provider revenue, as well as market share analysis. Finally, the study provides recommendations to both end users and service providers. This market analysis is intended to help market participants identify growth opportunities and develop sustainable business strategies.

Table of Contents

Executive SummaryExecutive SummaryExecutive Summary (continued)Executive Summary—Market Engineering MeasurementsExecutive Summary—Market Engineering Measurements (continued)Executive Summary—CEO’s PerspectiveMarket OverviewMarket Overview—DefinitionsMarket Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Key Questions This Study Will AnswerMarket Overview—Market ReadinessMarket Overview—Hosted IP Telephony and UCC Services EcosystemMarket Overview—Segmentation by Country Market Overview—Segmentation by Customer SizeMarket Overview—Segmentation by Type of AccessMarket Overview—Distribution ChannelsMarket Overview—Distribution Channel Discussion External Challenges: Drivers and Restraints—Total Hosted IP Telephony and UCC Services MarketDrivers and RestraintsDrivers/Benefits Impacting Use of Hosted ServicesDrivers/Benefits Impacting Use of Hosted Services (continued)Restraints to Hosted Services AdoptionReasons for Positive Perceptions of Cloud CommunicationsReasons for Negative Perceptions of Cloud CommunicationsForecast and Trends—Total Hosted IP Telephony and UCC Services MarketForecast AssumptionsTotal Hosted IP Telephony and UCC Services Market—Installed Base and Revenue ForecastInstalled Base and Revenue Forecast DiscussionHosted IP Telephony and UCC Services Market—Pricing Trends and ForecastPricing Trends and Forecast DiscussionPricing Trends and Forecast Discussion (continued)Total Hosted IP Telephony and UCC Services Market—Demand AnalysisHosted Versus Managed Services: By IndustryHosted Versus Managed Services: By Company SizeTypes of UCC Tools Used with Hosted and Managed Services Hosted Services Usage Changes—Past Behavior versus Future IntentionsFuture Intentions Toward Hosted and Managed Services among Non-usersPercent of Budget Allocated to Communications and CollaborationEnterprise Communications Solutions in the CloudIndustry Comparison of Enterprise Communications Solutions in the CloudPrioritized IT/Communications to Move to the CloudIndustry Comparison of Short-term Plans for Moving Communications/IT Solutions to the CloudOverall Perceptions of Cloud CommunicationsImpact of Cloud Use on Overall Perceptions of Cloud CommunicationsDemand Analysis DiscussionMarket Share and Competitive Analysis—Total Hosted IP Telephony and UCC Services MarketCompetitive Analysis—Market ShareCompetitive Analysis—Market Share (continued)Competitive EnvironmentCompetitive Environment (continued)Top CompetitorsTop Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Top Competitors (continued)Competitive Factors and AssessmentCompetitive Factors and Assessment (continued)Mega Trends and Industry Convergence ImplicationsMarket Overview—Impact of Mega Trends on the Hosted IP Telephony and UCC Services MarketMarket Overview—Impact of Mega Trends on the Hosted IP Telephony and UCC Services Market (continued)Market Overview—Impact of Mega Trends on the Hosted IP Telephony and UCC Services Market (continued)Mega Trend Impact on Hosted IP Telephony and UCC Services MarketThe Last WordThe Last Word—Predictions The Last Word—Recommendations to End UsersThe Last Word—Recommendations to Service ProvidersLegal DisclaimerAppendixMarket Engineering MethodologyMarket Engineering MeasurementsMarket Engineering Measurements (continued)Market Engineering Measurements (continued)Partial List of Companies InterviewedLearn More—Next StepsTable of Acronyms UsedPartial List of Other Service ProvidersAdditional Sources of Information on Hosted IP Telephony and UCC ServicesLearn More—Next Steps




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