North American IP Contact Center Market

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Regular Price: USD 2,450.00

Special Price USD 1,715.00


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This report provides great detail on the rate of adoption of IP technology in the contact center. A detailed analysis is provided on the market forecast, with an in-depth explanation of the foundation. Case studies illustrate why customers chose to move to IP, how they did it and why they chose their vendor.

Table of Contents

North American IP Contact Center Market, Assessment of Adoption Migration and CompetitionOverviewIntroductionMarket Engineering MeasurementsChallengesDrivers & RestraintsMarket TrendsAttributes of IP Contact Center and Customer BenefitsIP Adoption by Size of Center and New Versus Existing SitesForecasts and TrendsRevenue ForecastsIP Versus TDM ForecastIP PBX Adoption ForecastNumber of Contact Centers ForecastPercent of Revenues by Size of Contact CenterPricing TrendsCompetitive AnalysisCompetitive StructureCompetitive ProfilesProducts of Major VendorsCase StudiesOntario Rental Housing Tribunal - Virtual Call Center Improves Government Services Vegas.Com - Cost Savings and Rapid ScalabilityP.C. Connections - Flexible Deployment of Remote SitesVcustomer - Offshore Outsourcing Enabled by End-to-End IPHudson Bay Company - Consolidation of Multiple CentersStrategic RecommendationsGrowth StrategiesDistribution Method of Major VendorsAwards

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