North American IVR and Voice Portal Systems Markets
North American IVR and Voice Portal Systems Markets
RELEASE DATE
28-Feb-2009
28-Feb-2009
REGION
North America
North America
Research Code: N418-01-00-00-00
SKU: IT02082-EU-MR_11837
$4,950.00
In stock
SKU
IT02082-EU-MR_11837
Description
This strategic analysis is part of Frost & Sullivan’s continued coverage of the contact center marketplace. The scope of this research service includes traditional IVR systems and enterprise voice portals. This research service focuses on premise based (CPE) IVR systems. Within this analysis, Frost & Sullivan has identified challenges, drivers and trends in the market. The research service also provides current and forecasted revenues as well as market shares of the leading vendors. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
Table of Contents
Summary of Major Findings
- Introduction
- Scope and Methodology
- Product Definitions
- Market Trends
- Market Engineering Measurements
- Market Challenges
- Market Drivers
- Market Restraints
Market Analysis
- Revenue Forecasts
- Pricing Analysis
- Revenue Breakdown by Vertical Indusry
Competitive Dynamics
- Market Share Analysis
Vendor Profiles
- Products Offered by Major Vendors
- Alcatel-Lucent Genesys
- Aspect Software
- Avaya
- Cisco Systems
- Convergys
- Holly Connects
- Nortel
- Syntellect
Strategic Considerations
- Strategic Growth Recommendations
Popular Topics
This strategic analysis is part of Frost & Sullivans continued coverage of the contact center marketplace. The scope of this research service includes traditional IVR systems and enterprise voice portals. This research service focuses on premise based (CPE) IVR systems. Within this analysis, Frost & Sullivan has identified challenges, drivers and trends in the market. The research service also provides current and forecasted revenues as well as market shares of the leading vendors. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | N418-01-00-00-00 |
Is Prebook | No |