North American IVR and Web-Based Self-Service Markets

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This research study looks at market trends, drivers, and restraints for the North American IVR and Web-based Self Service market. It also provides market size, market share, and revenue forecasts for IVR and Web-based Self service. Vendor solution offerings and strategies are analyzed in a competitive framework and strategic considerations for market penetration and growth are proposed.

Table of Contents

North American IVR and Web-Based Self-Service Markets, North American IVR and Web-Based Self-Service MarketIntroductionExecutive SummaryMarket Segmentation and DefinitionsScope and Research MethodologyMarket DynamicsTrends in Web and IVR based Self-ServiceMarket DriversMarket ChallengesMarket AnalysisMarket Analysis 2005Revenue ForecastsVendor Market Share for Interactive Voice Response ChannelVendor Market Share for Web-Based Self-ServiceCompetitive LandscapeVendor ProfilesAspect SoftwareATG PrimusAvayaCisco SystemsClickFox IncConversive InceGainGenesys TelecommunicationsInterVoiceKANAKnova SoftwareNortel NetworksOracle CorporationRightNow Technologiessalesforce.comSAP AGTalismaStrategic RecommendationsStrategic Recommendations to Vendors




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