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North American IVR and Web-Based Self-Service Markets
North American IVR and Web-Based Self-Service Markets
RELEASE DATE
27-Jul-2006
27-Jul-2006
REGION
North America
North America
Research Code: FA24-01-00-00-00
SKU: IT01986-GL-MR_11741
$4,950.00
Special Price $3,712.50 save 25 %
In stock
SKU
IT01986-GL-MR_11741
Description
This research study looks at market trends, drivers, and restraints for the North American IVR and Web-based Self Service market. It also provides market size, market share, and revenue forecasts for IVR and Web-based Self service. Vendor solution offerings and strategies are analyzed in a competitive framework and strategic considerations for market penetration and growth are proposed.
Table of Contents
Introduction
- Executive Summary
- Market Segmentation and Definitions
- Scope and Research Methodology
Market Dynamics
- Trends in Web and IVR based Self-Service
- Market Drivers
- Market Challenges
Market Analysis
- Market Analysis 2005
- Revenue Forecasts
- Vendor Market Share for Interactive Voice Response Channel
- Vendor Market Share for Web-Based Self-Service
- Competitive Landscape
Vendor Profiles
- Aspect Software
- ATG Primus
- Avaya
- Cisco Systems
- ClickFox Inc
- Conversive Inc
- eGain
- Genesys Telecommunications
- InterVoice
- KANA
- Knova Software
- Nortel Networks
- Oracle Corporation
- RightNow Technologies
- salesforce.com
- SAP AG
- Talisma
Strategic Recommendations
- Strategic Recommendations to Vendors
Popular Topics
This research study looks at market trends, drivers, and restraints for the North American IVR and Web-based Self Service market. It also provides market size, market share, and revenue forecasts for IVR and Web-based Self service. Vendor solution offerings and strategies are analyzed in a competitive framework and strategic considerations for market penetration and growth are proposed.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Information Technology |
| WIP Number | FA24-01-00-00-00 |
| Is Prebook | No |