North American Mobile Field Service Management Market, Forecast to 2022

North American Mobile Field Service Management Market, Forecast to 2022

Growth Opportunities for Field Organizations and FSM Providers

RELEASE DATE
09-Nov-2018
REGION
North America
Research Code: K26A-01-00-00-00
SKU: IT03752-NA-MR_22520

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Description

This study examines the evolving mobile field service management (FSM) market in North America. Mobile field service management applications are software solutions that use wireless, location, and other technologies to locate, manage, automate, and optimize remote field service workers and their work processes. These solutions are accessed in real time via a field worker's smartphone, tablet, ruggedized mobile device, and/or wearable. Capabilities can range from simple worker location tracking to more complex assistance such as data capture, work order management, dispatching, mobile payments, reporting and analyics, etc. Key trends, adoption dynamics, the competitive landscape, potential growth opportunities, and revenue and user forecasts are defined and discussed.

The North American Mobile Field Service Management market remains dynamic and growing. Mobilization brings the benefits of real-time information and guidance to field service technicians and their management teams. This sector is leveraging new technologies to respond to heightened customer and employee expectations around service, enhance the quality of their mobile apps, and increase revenues and profits. At the same time, adoption barriers are becoming significantly more muted. Field organizations and vendors of field service management solutions that are lagging on mobilization run the risk of being at a competitive disadvantage in today's high-pressure marketplace. Stakeholders that want to thrive in this market need to invest in the right tech trends, forge the right strategic partnerships, and design solutions that are easy to use and administer.

Stakeholder challenges include 1) determining when and how to incorporate new technologies, 2) selecting the right partners (channel and solution), 3) anticipating the evolving role of field service workers, 4) satisfying demanding end-customers, and 5) maintaining a strong emphasis on ease of use.

Key Issues Addressed

  • What developments are disrupting the mobile field service management industry and what growth opportunities will they spark as a result?
  • What are the major types of companies participating in this market? What key trends are driving this market? What challenges are FSM vendors facing when promoting mobile access to today's field service organizations?
  • How is the mobile field service management solution category evolving? Are today's offerings meeting customer needs? How can providers establish a competitive advantage?
  • Are participant roles -- vendor, channel, technology partner -- changing? How?
  • What are the most effective distribution methods in this market, and are they expected to continue to dominate? Are vendors in this space able to go it alone or do they need partnerships to succeed?
  • What is the forecasted level of expansion, if any, during the next four to five years?

Author: Jeanine Sterling

Table of Contents

Key Findings

Market Engineering Measurements

CEO’s Perspective

Market Definitions

Original Solution Developers

Market Distribution Channels

Key Trends

User and Revenue Forecast

Pricing Trends and Forecast

Percent Revenue Forecast by Distribution Channel

Transformation in the Mobile Field Service Management Industry

Competitive Environment

Competitive Factors and Assessment

Actsoft Profile

Astea International Profile

AT&T Profile

ClickSoftware Profile

Comtech Profile

FieldAware Profile

Fleet Complete Profile

Mobile Reach Profile

Oracle Profile

Salesforce Profile

SAP Profile

ServiceMax (GE Digital) Profile

ServicePower Technologies Profile

Sprint Profile

TELUS Profile

Trimble Profile

Verizon Profile

Growth Opportunity 1—Augmented Reality

Growth Opportunity 2—Predictive Field Service

Growth Opportunity 3—Contractor Management

Growth Opportunity 4—Vertical-Specific Offerings

Growth Opportunity 5—End-Customer Portals

Strategic Imperatives for Mobile FSM Providers

The Last Word—Predictions

Legal Disclaimer

Market Engineering Methodology

Market Engineering Measurements

Additional Sources of Information on Mobile Workforce Management

Partial List of Companies Interviewed

Learn More—Next Steps

List of Exhibits

List of Figures
  • 1. Total Mobile Field Service Management Market: Key Market Drivers, North America, 2018–2022
  • 2. Total Mobile Field Service Management Market: Key Market Restraints, North America, 2018–2022
  • 3. Total Mobile Field Service Management Market: Competitive Structure, North America, 2017
  • 4. Total Mobile Field Service Management Market: Market Engineering Measurements, North America, 2017
List of Charts
  • 1. Total Mobile Field Service Management Market: Market Engineering Measurements, North America, 2017
  • 2. Total Mobile Field Service Management Market: Major Solution Developers, North America, 2017
  • 3. Total Mobile Field Service Management Market: Major Distribution Channels, North America, 2017
  • 4. Total Mobile Field Service Management Market: Summary of Market Drivers, North America, 2018–2022
  • 5. Total Mobile Field Service Management Market: Summary of Market Restraints, North America, 2018–2022
  • 6. Total Mobile Field Service Management Market: User and Revenue Forecast, North America, 2015–2022
  • 7. Total Mobile Field Service Management Market: Average Annual Subscription Rate, North America, 2015–2022
  • 8. Total Mobile Field Service Management Market: Percent Revenue Forecast by Distribution Channel, North America, 2015–2022
Related Research
This study examines the evolving mobile field service management (FSM) market in North America. Mobile field service management applications are software solutions that use wireless, location, and other technologies to locate, manage, automate, and optimize remote field service workers and their work processes. These solutions are accessed in real time via a field worker's smartphone, tablet, ruggedized mobile device, and/or wearable. Capabilities can range from simple worker location tracking to more complex assistance such as data capture, work order management, dispatching, mobile payments, reporting and analyics, etc. Key trends, adoption dynamics, the competitive landscape, potential growth opportunities, and revenue and user forecasts are defined and discussed. The North American Mobile Field Service Management market remains dynamic and growing. Mobilization brings the benefits of real-time information and guidance to field service technicians and their management teams. This sector is leveraging new technologies to respond to heightened customer and employee expectations around service, enhance the quality of their mobile apps, and increase revenues and profits. At the same time, adoption barriers are becoming significantly more muted. Field organizations and vendors of field service management solutions that are lagging on mobilization run the risk of being at a competitive disadvantage in today's high-pressure marketplace. Stakeholders that want to thrive in this market need to invest in the right tech trends, forge the right strategic partnerships, and design solutions that are easy to use and administer. Stakeholder challenges include 1) determining when and how to incorporate new technologies, 2) selecting the right partners (channel and solution), 3) anticipating the evolving role of field service workers, 4) satisfying demanding end-customers, and 5) maintaining a strong emphasis on ease of use.--BEGIN PROMO--

Key Issues Addressed

More Information
No Index No
Podcast No
Table of Contents | Executive Summary~ || Key Findings~ || Market Engineering Measurements~ || CEO’s Perspective~ | Market Overview~ || Market Definitions~ || Original Solution Developers~ || Market Distribution Channels~ || Key Trends~ | Drivers and Restraints—Total Mobile Field Service Management Market~ || Market Drivers~ || Market Restraints~ | Forecasts and Trends—Total Mobile Field Service Management Market~ || User and Revenue Forecast~ || Pricing Trends and Forecast~ || Percent Revenue Forecast by Distribution Channel~ | Competitive Analysis—Total Mobile Field Service Management Market~ || Transformation in the Mobile Field Service Management Industry~ || Competitive Environment~ || Competitive Factors and Assessment~ || Actsoft Profile~ || Astea International Profile~ || AT&T Profile~ || ClickSoftware Profile~ || Comtech Profile~ || FieldAware Profile~ || Fleet Complete Profile~ || Mobile Reach Profile~ || Oracle Profile~ || Salesforce Profile~ || SAP Profile~ || ServiceMax (GE Digital) Profile~ || ServicePower Technologies Profile~ || Sprint Profile~ || TELUS Profile~ || Trimble Profile~ || Verizon Profile~ | Growth Opportunities and Companies to Action—Mobile Field Service Management Providers~ || Growth Opportunity 1—Augmented Reality~ || Growth Opportunity 2—Predictive Field Service~ || Growth Opportunity 3—Contractor Management~ || Growth Opportunity 4—Vertical-Specific Offerings~ || Growth Opportunity 5—End-Customer Portals~ || Strategic Imperatives for Mobile FSM Providers~ | The Last Word~ || The Last Word—Predictions~ || Legal Disclaimer~ | Appendix~ || Market Engineering Methodology~ || Market Engineering Measurements~ || Additional Sources of Information on Mobile Workforce Management~ || Partial List of Companies Interviewed~ || Learn More—Next Steps~ || List of Exhibits~
List of Charts and Figures 1. Total Mobile Field Service Management Market: Key Market Drivers, North America, 2018–2022~ 2. Total Mobile Field Service Management Market: Key Market Restraints, North America, 2018–2022~ 3. Total Mobile Field Service Management Market: Competitive Structure, North America, 2017~ 4. Total Mobile Field Service Management Market: Market Engineering Measurements, North America, 2017~| 1. Total Mobile Field Service Management Market: Market Engineering Measurements, North America, 2017~ 2. Total Mobile Field Service Management Market: Major Solution Developers, North America, 2017~ 3. Total Mobile Field Service Management Market: Major Distribution Channels, North America, 2017~ 4. Total Mobile Field Service Management Market: Summary of Market Drivers, North America, 2018–2022~ 5. Total Mobile Field Service Management Market: Summary of Market Restraints, North America, 2018–2022~ 6. Total Mobile Field Service Management Market: User and Revenue Forecast, North America, 2015–2022~ 7. Total Mobile Field Service Management Market: Average Annual Subscription Rate, North America, 2015–2022~ 8. Total Mobile Field Service Management Market: Percent Revenue Forecast by Distribution Channel, North America, 2015–2022~
Author Jeanine Sterling
Industries Information Technology
WIP Number K26A-01-00-00-00
Is Prebook No
GPS Codes 9657,9705-C1