Description

This study discusses market and technology trends and provides market sizing and forecasts for the North American Outbound Dialing market. Among the types of outbound (telephony) contact methods are predictive, preview, and power dialing. Contact centers are feverishly attempting to maximize their effectiveness to serve customers on inbound and permission-based, outbound initiatives. This research study provides vendors with valuable insight to make actionable decisions on pricing, packaging, and promotion of their products/services. Vendor offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.