North American Outsourced Contact Center Service Market

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This report provides in-depth analysis of the outsourcing contact center market including revenue breakouts of inbound vs outbound calls, customer service vs. sales vs helpdesk vs maintenance, telephone vs email vs voice chat vs text chat, and by end user market segments. It also provides details on pricing strategies and competitive benchmarking.

Table of Contents

North American Outsourced Contact Center Service Market, Market Trends Indicate Significant Growth OpportunitySummary of Major FindingsMarket OverviewChallenges Facing Market VendorsKey Market TrendsMarket AnalysisMarket DriversMarket RestraintsRevenue ForecastsPercent of Revenues by Inbound versus Outbound ServicesPercent of Revenues by Vertical MarketPercent of Activities by Type of Contact MediumPercent of Revenues by Live Interaction versus Automated SystemsPricing AnalysisCompetitive AnalysisMarket Strategy Award- Convergys Corporation

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