North American Speech Applications Development Market for Contact Centers

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About two-thirds of North American contact center organizations have plans to either build or enhance their contact center speech applications over the next twelve months based on a Frost & Sullivan survey conducted in 2009. This research study provides an overview of the speech application development market for contact centers, discusses market trends, challenges, drivers and restraints to adoption, and profiles about 25 leading vendors that provide speech application development services for contact centers.

Table of Contents

North American Speech Applications Development Market for Contact Centers, North American Speech Applications Development Market for Contact CentersMarket OverviewIntroductionScope and MethodologyDefinitionsMarket TrendsIndustry ChallengesMarket DriversMarket RestraintsVendor Profiles: A - MAlcatel-Lucent/GenesysAspect SoftwareAvayaCisco SystemsClickfoxContact SolutionsConvergysCSGEmpirixGold SystemsHolly ConnectsMicrosoft/TellmeVendor Profiles: N - WNexidiaNICE SystemsNuanceNuEchoPrimasSyntellectVerint SystemsVerizon BusinessVocalabsVoiceportVoltDeltaVoxeoVoxifyWest InteractiveStrategic ConsiderationsVendor RecommendationsEnd-user Recommendations




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