North American Speech Applications Development Market for Contact Centers

Regular Price: USD 4,950

Special Price USD 3,465

30% OFF

* Required Fields

Regular Price: USD 4,950

Special Price USD 3,465

PAY BY INVOICE

Be the first to review this product

About two-thirds of North American contact center organizations have plans to either build or enhance their contact center speech applications over the next twelve months based on a Frost & Sullivan survey conducted in 2009. This research study provides an overview of the speech application development market for contact centers, discusses market trends, challenges, drivers and restraints to adoption, and profiles about 25 leading vendors that provide speech application development services for contact centers.

Table of Contents

North American Speech Applications Development Market for Contact Centers, North American Speech Applications Development Market for Contact CentersMarket OverviewIntroductionScope and MethodologyDefinitionsMarket TrendsIndustry ChallengesMarket DriversMarket RestraintsVendor Profiles: A - MAlcatel-Lucent/GenesysAspect SoftwareAvayaCisco SystemsClickfoxContact SolutionsConvergysCSGEmpirixGold SystemsHolly ConnectsMicrosoft/TellmeVendor Profiles: N - WNexidiaNICE SystemsNuanceNuEchoPrimasSyntellectVerint SystemsVerizon BusinessVocalabsVoiceportVoltDeltaVoxeoVoxifyWest InteractiveStrategic ConsiderationsVendor RecommendationsEnd-user Recommendations




Keyword1

Keyword2

Keyword3

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.