North American UPS Markets: End-User Study


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Table of Contents

North American UPS Markets, Executive SummaryResearch ObjectivesResearch ObjectivesNorth American UPS Market OverviewNorth American UPS Market OverviewSummary of Survey FindingsSummary of Survey FindingsProfiles of UsersUPSs Used/Desired CharacteristicsProfiles of End-User EnvironmentVendor DataPurchasing StatisticsBrandingNorth American UPS Markets, Study BackgroundMethodologyMethodologySurvey DesignData CollectionData ProcessingStatistical NotesStatistical NotesStrategic Analysis of the North American UPS MarketMarket DefinitionsMarket DefinitionsMarket OverviewMarket OverviewStrategic Analysis and Forecasts of the Small Scale Uninterruptible Power Supply MarketStrategic Analysis and Forecasts of the Medium Scale Uninterruptible Power Supply MarketStrategic Analysis and Forecasts of the Large Scale Uninterruptible Power Supply MarketNorth American UPS Markets, Survey FindingsIntroductionIntroductionEnd-User DemographicsEnd-User DemographicsPurchasing ResponsibilitiesJob TitleBy kVA RangeLocations for Which UPSs Are PurchasedTopology PurchasedPower Quality Problems ExperiencedUPS CapabilitiesSoftwareBattery Run TimeScalabilityEnd-User EnvironmentNetworksApplication EnvironmentCurrent Vendor DataMethod of Obtaining Supplier Product InformationCustomer SatisfactionProblems ExperiencedFuture PurchasesDepartmental Roles in Purchasing ProcessPurchasing StatisticsPurchasing StatisticsFrequencyProjected 1999 UPS PurchasesCriteriaSatisfaction with Current VendorUnmet NeedsSourcing and ServiceBrandingUnaided RecognitionBrand UsageBrand RecommendationMarket Engineering Awards for the North American UPS MarketFrost & Sullivan's 1998 Market Engineering AwardFrost & Sullivan's 1998 Market Engineering AwardLeadership Awards

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