North American Video Conferencing Hosted and Managed Services Market

Growing Amidst a Long-term Transition and Economic Turbulence


The video conferencing services market remains a robust growth opportunity despite the recent turbulence in the video conferencing equipment market, as the latter transitions from legacy CPE big-iron video bridges towards “MCU-less” software-based solutions. Enterprises are increasingly turning to CSPs as trusted advisors that can help reduce video complexity and de-risk their video implementations. This research delivers an in-depth view of the North American hosted and managed video conferencing services market in the U.S. and Canada, including analysis of market drivers, restraints, forecasts and market trends. Market participants can rely on this research to develop sustainable growth strategies and enhance their competitive standing.

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The video conferencing services market remains a robust growth opportunity despite the recent turbulence in the video conferencing equipment market, as the latter transitions from legacy CPE big-iron video bridges towards MCU-less software-based solutions. Enterprises are increasingly turning to CSPs as trusted advisors that can help reduce video complexity and de-risk their video implementations. This research delivers an in-depth view of the North American hosted and managed video conferencing services market in the U.S. and Canada, including analysis of market drivers, restraints, forecasts and market trends. Market participants can rely on this research to develop sustainable growth strategies and enhance their competitive standing.

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Table of Contents

Executive SummaryExecutive SummaryExecutive Summary (continued)Executive Summary—Market Engineering MeasurementsExecutive Summary—Market Engineering Measurements (continued)Executive Summary—CEO’s PerspectiveMarket OverviewMarket Overview—DefinitionsMarket Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Video Conferencing Service OfferingsGeographic Scope—North America (Canada and United States)Market Overview—Key Questions This Study Will AnswerVideo Conferencing Critical Success Factors / Enterprise CIO Wish ListExternal Challenges: Drivers and Restraints—Video Conferencing Hosted and Managed Services Market Drivers and RestraintsForecast and Trends—Video Conferencing Hosted and Managed Services Market Forecast Assumptions—Video Conferencing Hosted and Managed Services MarketForecast Assumptions—Video Conferencing Hosted and Managed Services Market (continued)Other Forecast Assumptions (Exogenous Variables)Economy Uncertain, Budgets Cautiously OptimisticVideo Conferencing Hosted and Managed Services MarketRevenue ForecastManaged Video Conferencing Services Revenue ForecastManaged Video Conferencing Services Revenue Forecast DiscussionHosted Video Conferencing Services Revenue ForecastHosted Video Conferencing Services Revenue Forecast DiscussionPricing Trends for Various Managed and Hosted Video Conferencing ServicesPricing Trends for Various Managed and Hosted Video Conferencing Services (continued)Pricing Trends—Managed Video Conferencing ServicesPricing Trends—Hosted Video Conferencing ServicesVideo Conferencing Hosted and Managed Services Market—Percent Revenue Forecast by SegmentVideo Conferencing Hosted and Managed Services Market—Percent Revenue Forecast by CountryVideo Conferencing Hosted and Managed Services Market—Revenue Forecast by Country DiscussionMarket Share and Competitive Analysis—Video Conferencing Hosted and Managed Services MarketCompetitive Analysis—Market SharesMarket Share Analysis—North AmericaCompetitive Analysis—Managed Services Market SharesCompetitive Analysis—Hosted Services Market SharesCompetitive Analysis—Canadian Market SharesMarket Share Analysis—CanadaCompetitive EnvironmentCompetitive Factors and AssessmentGrowth Excellence Matrix: Benchmark, Focus, GrowGrowth Excellence Matrix ExplainedMarket TrendsHigh Definition Video Becoming Increasingly PervasiveInter-Company Calling Rates Expected to RiseIP MPLS Paves the Way Forward…SMB Demand Will Grow Over the Forecast PeriodSMB Market Potential Remains Strong in the United StatesDemand for UCC Tools Is IncreasingDemand for UCC Tools Is Increasing (continued)CSPs Will Need to Support a Wide Variety of EndpointsBYOD Means Video Conferencing Reach Is Sine-Qua-NonConferencing Not Yet at the Top of Cloud Migration ListVideo Conferencing Ranks Low in CXO Daily Personal Use of UCC ToolsRoom for Video Conferencing Usage Rates to Go UpCo-located Facility/Data Center Approach Gaining FavorThe Advent of Video ExchangesService Provider Video Exchange ArchitectureOVCC Progress: Wave 1 Compliant Service AbilityMega Trends and Industry Convergence ImplicationsGlobalization—The Future of the FirmIncreased Collaboration Seen as a Key Productivity DriverCurrent State of UCC MarketTop Communication TrendsVideo Conferencing: Not a Point Solution, but Part of the UCC StackThe Last WordThe Last Word—Predictions The Last Word—Recommendations for CSPs The Last Word—Recommendations for Enterprises Legal DisclaimerAppendixMarket Engineering MethodologyMarket Engineering MeasurementsMarket Engineering Measurements (continued)Additional Sources of Information on Video ConferencingPartial List of Companies InterviewedLearn More—Next Steps




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