North American Water & Wastewater Treatment in Pulp & Paper Markets- An End-User Study

 

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Table of Contents

North American Water & Wastewater Treatment in Pulp & Paper Markets- An End-User Study, Executive SummaryExecutive SummaryKey FindingsContentNorth American Water & Wastewater Treatment in Pulp & Paper Markets- An End-User Study, Market Overview and Introduction to the CustomerIntroductionThe US and Canadian Pulp & Paper IndustryIndustry Specific RegulationsPulp Production and Processing - Specific Environmental ConcernsMarket Size and TrendsMarket Engineering Measurement SystemProfile of RespondentsSource of Raw WaterOnsite Wastewater Treatment PracticesVolumes of water consumed and wastewater treated & recycledLevel of Wastewater Treatment and Sludge HandlingAge of Treatment PlantContent and DefinitionsContent and DefinitionsNorth American Water & Wastewater Treatment in Pulp & Paper Markets- An End-User Study, Customer RequirementsKey Investment DecisionsCustomer Responses on Purchasing CriteriaProduct Related CriteriaCustomer Responses on Product Related CriteriaImportance of ReliabilityImportance of Water QualityImportance of Treatment RateImportance of SafetyImportance of Size and FootprintImportance of LifespanService Related CriteriaCustomer Responses on Service Related CriteriaImportance of Initial InvestmentImportance of Operational CostImportance of Delivery TimeImportance of After Sales ServiceImportance of Product TrainingImportance of Legislative ComplianceNorth American Water & Wastewater Treatment in Pulp & Paper Markets- An End-User Study, Evaluation of SuppliersCustomer SatisfactionOverall Satisfaction With SuppliersSatisfaction with Supplier FactorsSatisfaction with PriceSatisfaction with Customer ServiceSatisfaction with Product QualitySatisfaction with FunctionalitySatisfaction with Added ServicesSatisfaction with ReliabilitySatisfaction with Delivery TimeNorth American Water & Wastewater Treatment in Pulp & Paper Markets- An End-User Study, Supplier SelectionSupplier Selection CriteriaSupplier Selection CriteriaBrand Name CriteriaProduct Range CriteriaIndustry Experience CriteriaQuality of Service Criteriae-commerce CriteriaAccount Management CriteriaNew Products CriteriaProximity and Local Presence CriteriaSupplier Information CriteriaSupplier Information CriteriaReference ListsCompany ReputationMarketing PromotionTrade FairsNorth American Water & Wastewater Treatment in Pulp & Paper Markets- An End-User Study, Perception of Suppliers and New Entrants to the MarketEvaluation of Water and Wastewater Treatment Equipment SuppliersIntroductionFamiliarity with SuppliersOverall Supplier RatingsSupplier Performance on PriceSupplier Performance on Customer ServiceSupplier Performance Product QualitySupplier Performance on ReliabilitySupplier Performance on Technological SkillsSupplier Performance on Delivery TimeNew Entrants to the MarketAcceptance of New EntrantsPotential Problems for New EntrantsNorth American Water & Wastewater Treatment in Pulp & Paper Markets- An End-User Study, Investment Patterns and Contractual DemandsInvestment TrendsAnnual Investment TrendsPast Investment TrendsFuture Investment TrendsContractual RequirementsContract TypeSupply of Spare PartsNorth American Water & Wastewater Treatment in Pulp & Paper Markets- An End-User Study, Strategic ConclusionsStrategic ConclusionsKey FindingsCompetitive Structure AnalysisSWOT AnalysisNorth American Water & Wastewater Treatment in Pulp & Paper Markets- An End-User Study, Frost & Sullivan AwardsFrost & Sullivan AwardsIntroduction to Frost & Sullivans AwardsCustomer Recognition Award for Best Overall Satisfaction Customer Recognition Award for Best Overall Satisfaction Customer Recognition Award for Best Overall ServiceCustomer Recognition Award for Best Overall ServiceCustomer Recognition Award for Best Overall Technological SkillsCustomer Recognition Award for Best Overall Technological SkillsCustomer Recognition Award for Highest Level of FamiliarityCustomer Recognition Award for Best Overall Product Quality and ReliabilityNorth American Water & Wastewater Treatment in Pulp & Paper Markets- An End-User Study, Decision Support DatabaseThe Pulp and Paper IndustrySpecial Paper and Paperboard ProductionSpecial Paper and Paperboard ExportsPrinting and Writing Paper ProductionPrinting and Writing Paper ExportsOther Paper and Paperboard ProductionOther Paper and Paperboard Exports




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