Obtaining Business Value: A Critical Assessment of the TeleManagement Forums - Telecom Operations Map (TOM) and eTOM

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Table of Contents

Obtaining Business Value, Executive SummaryExecutive SummaryPurpose of This ReportKey FindingsObtaining Business Value, IntroductionIntroductionOverview of the TOM Development EffortMethodologyAssumptionsDefinitionsObtaining Business Value, The TM Forum's Telecom Operations Map (TOM)The TM Forum's Telecom Operations Map (TOM)A Brief History - TOM as an AfterthoughtBorrowing The Good Part of TMNThe TMN Model - Value From the Standards ProcessesThe TOM and TMN Models are Closely RelatedA Look at the TOM LayersRelevance of the TOM Layers TodayDecomposing and Connecting the BoxesAn External Focus With an Internal PictureFAB - Making Information Flow Through Static BoxesMajor Shortcomings of TOM Version 2.1Obtaining Business Value, The Updated TM Forum Framework - "eTOM""eTOM"IntroductionAddressing Problems From the Old TOMThe eTOM - An Enhanced Version of the TOMThe eTOM Process FrameworkeTOM Horizontal ProcesseseTOM Vertical ProcessesA Composite View of the eTOMObtaining Business Value, Gaining Business Value from Boxes on a ChartGaining Business Value from Boxes on a ChartIntroductionBusiness Improvement - TelstraEnhanced CommunicationProcess Re-Engineering Examples - GTE and WorldCom A Roadmap for Systems Design - Covad CommunicationsSupplier Education - Network Equipment ManufacturersOSS Application Development and the TOM - Independent Software VendorsEnd-to-End Process Automation - Agilent TechnologiesService Intelligence - TrendiumProcess and Systems Integration - CH2MHillSystems Development - WorldComProcess Development Blueprint - Web Based ServicesA Systems Architect View - Telemanagement ForumObtaining Business Value, A Look AheadA Look AheadA Look AheadObtaining Business Value, AcknowledgementsAcknowledgementsAcknowledgementsObtaining Business Value, About Stratecast PartnersAbout Stratecast PartnersAbout Stratecast Partners

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