Opportunities in a Mature Contact Center Market

Opportunities in a Mature Contact Center Market

Growth in Hosted ACD, Chat, and Integration with UC Systems

RELEASE DATE
03-Dec-2013
REGION
North America
Research Code: 9857-00-43-00-00
SKU: IT00149-NA-MR_01143

$1,500.00

Special Price $1,125.00 save 25 %

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SKU
IT00149-NA-MR_01143

$1,500.00

$1,125.00 save 25 %

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Description

Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, there are opportunities for vendors in this mature market. For example, consider hosted solutions. Hosted delivery allows companies to cut costs by buying only the applications and capacity they need, an attractive on-demand value proposition. Hosting also provides companies with business continuity that allows them to support their customer contact operations when disasters strike.

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Market Insight

Related Research
Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, there are opportunities for vendors in this mature market. For example, consider hosted solutions. Hosted delivery allows companies to cut costs by buying only the applications and capacity they need, an attractive on-demand value proposition. Hosting also provides companies with business continuity that allows them to support their customer contact operations when disasters strike.
More Information
No Index Yes
Podcast No
Author Brendan Read
Industries Information Technology
WIP Number 9857-00-43-00-00
Is Prebook No