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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
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The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Growth in Hosted ACD, Chat, and Integration with UC Systems
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Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, there are opportunities for vendors in this mature market. For example, consider hosted solutions. Hosted delivery allows companies to cut costs by buying only the applications and capacity they need, an attractive on-demand value proposition. Hosting also provides companies with business continuity that allows them to support their customer contact operations when disasters strike.
BPO Company Culture, 2019
Indian Contact Center Applications and Services Market, Forecast to 2022
North American Workforce Engagement Management (WEM) Market View for Customer Care, 2019
North American Robotic Process Automation Market View for Customer Care, 2019
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
Growth Opportunities in the North American Contact Center Market, Forecast to 2022
Cloud Contact Center Buyers Guide, North America, 2018
Contact Center Systems Buyers Guide, North America, 2018
4 Valuable Insights from the 14th Annual Customer Contact, East
Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets, Forecast to 2023
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aerospace industry outlook
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