Optimizing Field Force Operations: A Solution for Today, a Strategy for Tomorrow

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The aim for many providers of home networked services may be to operate with a self-service/plug-and-play model. However, the need for installing and managing the broadband connection, the complexity of home networking, and the nuances evolving from the greater “connected machine” IoT sector will require active field service support for a long time to come. Through a more diversified field force, skilled in supporting network connectivity and a range of networked devices, CSP field operations could meet that requirement with both internal resources and with the help of partners.

This report explains how CSG International has helped CSPs improve field service operations with dynamic scheduling, route optimization, analytics and automation. The report also shows how such advanced and automated solutions prepare service providers to provide the field force of tomorrow.

Table of Contents

Optimizing Field Force Operations: A Solution for Today, a Strategy for TomorrowSPIE 2017 #16 - May 5/2017IntroductionThe Current Phase of Field Service OperationsIn Uncertainty Lies OpportunityThe Next Phase of Field Service OperationsCSG Preparing Service Providers for Tomorrow’s Field OperationCable Provider Downshifts on Arrival Window; Achieves Fast PaybackGrowing CSP Finds Efficiencies in AutomationA Tier 2 Modernizes and Streamlines for a Better Customer ExperienceWhat will it take to Get Started?Stratecast - The Last WordAbout ODAMAbout StratecastAbout Frost & Sullivan




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