OSS/BSS Transformation - Customer Lifecycle Management

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This SPIE will define the concept of Customer Lifecycle Management for CSPs and present an industry example of CLM deployment as a prelude to more comprehensive CSP transformation studies that will be published in the future.

Table of Contents

OSS/BSS Transformation - Customer Lifecycle ManagementSPIE 2011 #28 - July 29/2011Introduction"If You Do What You've Always Done . . . You'll Get What You've Always Gotten"Customer Lifecycle ManagementImplementing Customer Lifecycle ManagementStratecast - The Last WordAbout Stratecast




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