OSS Sector Analysis - Customer Service Assurance

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Table of Contents

OSS Sector Analysis - Customer Service AssuranceOSS Competitive Strategies 4-08IntroductionCustomer Service AssuranceTOM and eTOM Definitions for Customer Service AssuranceTOM Definition Part 1 of 2 - Service Problem ManagementTOM Definition Part 2 of 2 - Service Quality ManagementeTOM Definition - TOM to eTOM EvolutionOSS/BSS Operations Domains and FunctionsSupporting Systems Based on the TOM/eTOM Processes Trouble Ticket ManagerFault Monitoring and Reporting ManagerNetwork Performance ManagerUsage Data Collection SystemInventory ManagerWorkforce ManagerCustomer Relationship Manager (CRM)SLA Management and ReportingCustomer and Services Level Analysis Management - The Missing FunctionMarket Trends Concerning Customer Service AssuranceService Provider Needs AnalysisOSS/BSS Supplier SummaryThe Last WordAbout Stratecast Partners




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