Passenger Car Maintenance and Service Contract Markets in Select European Countries

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In 2014, the passenger car maintenance and service contracts market across G5 European countries (Germany, France, the United Kingdom, Italy, and Spain) generated revenue of 1.78 billion euros. Contracts typically cover scheduled maintenance and service, as specified by the vehicle manufacturer, for a set period of time and mileage. It is not an extended warranty. This research service compares contract penetration and average prices in each country for both new and used car purchases, and estimates changes through 2020. Market influencers and technology trends are discussed as companies shift from a service model to a solutions model. Market drivers and restraints are examined, and recommendations are given for OEMs and service providers to excel in the market.

Table of Contents

Passenger Car Maintenance and Service Contract Markets in Select European CountriesExecutive SummaryExecutive Summary—Top 5 FindingsWhat Is a Maintenance and Service Contract and How Does It Work?Executive Summary—Market Revenue and Contract ForecastExecutive Summary—Revenue and Contract BreakdownExecutive Summary—Contract PenetrationExecutive Summary—Bundled and Packaged ContractsExecutive Summary—Average Contract PriceThe Future of Vehicle ServicingVehicle Service Market InfluencersLight Vehicle Technology Trends Impacting Vehicle ServicingThe Future of Vehicle Service Shifting from Service Model to Solutions ModelFocus on Maintenance and Service ContractsKey InsightsMarket DriversMarket RestraintsMarket Revenue and Contract ForecastKey Market MetricsConclusions and Future DevelopmentsRecommendations for OEMs and Service ProvidersMaintenance and Service Contracts in Future of MobilityThe Last Word—3 Big PredictionsLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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