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Policy 'Engagement' Increases Service Uptake and Improves Customer Satisfaction
Policy 'Engagement' Increases Service Uptake and Improves Customer Satisfaction
RELEASE DATE
24-May-2013
24-May-2013
REGION
North America
North America
Research Code: D564-00-63-00-00
SKU: IT00480-NA-SF_01603
$2,450.00
In stock
SKU
IT00480-NA-SF_01603
Description
This week’s SPIE looks at the evolution of network control, from technology optimization (Policy 1.0) to a customer-centric focus using policy and advanced analytics with real-time rating & charging (Policy 2.0). In the name of creating a better customer experience, the report explains how Policy 2.0 services, when provided to the customer at the right time and with the right set of options, increases the likelihood of offer uptake, resulting in improved customer satisfaction and increased CSP revenue.
Table of Contents
Introduction
The Network Traffic Data Explosion Continues
Policy 2.0 Means Focus on Customer Services, Not Just the Network
Customer-Engaged Policy Use Case Examples
Stratecast - The Last Word
About Stratecast
Popular Topics
This weeks SPIE looks at the evolution of network control, from technology optimization (Policy 1.0) to a customer-centric focus using policy and advanced analytics with real-time rating & charging (Policy 2.0). In the name of creating a better customer experience, the report explains how Policy 2.0 services, when provided to the customer at the right time and with the right set of options, increases the likelihood of offer uptake, resulting in improved customer satisfaction and increased CSP revenue.
| No Index | Yes |
|---|---|
| Podcast | No |
| Author | Karl Whitelock |
| Industries | Information Technology |
| WIP Number | D564-00-63-00-00 |
| Is Prebook | No |