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Description

This week’s SPIE looks at the evolution of network control, from technology optimization (Policy 1.0) to a customer-centric focus using policy and advanced analytics with real-time rating & charging (Policy 2.0). In the name of creating a better customer experience, the report explains how Policy 2.0 services, when provided to the customer at the right time and with the right set of options, increases the likelihood of offer uptake, resulting in improved customer satisfaction and increased CSP revenue.

Table of Contents

Introduction

The Network Traffic Data Explosion Continues

Policy 2.0 Means Focus on Customer Services, Not Just the Network

Customer-Engaged Policy Use Case Examples

Stratecast - The Last Word

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