Policy Management - Part 1: A Strategy to Maintain Customer Satisfaction

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This report - Policy Management - Part 1: A Strategy to Maintain Customer Satisfaction - takes a look at the major business drivers pushing the communications industry to the level of customer focus it is today, and explains how these factors play into the data usage and customer satisfaction tug-of-war all operators presently face.

Table of Contents

Policy Management - Part 1: A Strategy to Maintain Customer SatisfactionOSSCS 11-03Executive SummaryChanging Communications MarketplaceBroadband Comes of AgePolicy Based Service ManagementStratecast - The Last WordAbout Stratecast




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