Pushing the Boundaries of On-line Collaboration - The Web-based Collaboration Services Market

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This research service reviews the emerging market for web-based collaboration services, comparing these new service opportunities with the related, developing technologies of conferencing and collaboration applications, Software as a Service (SaaS), and the Web 2.0 paradigm. The environmental drivers and enablers are examined to understand the history and background from which this new class of service has come. The varying types of technology and tools deployed in services now available is also reviewed, together with an analysis of a sample of the many companies now operating in this area - both older, larger players and new start-ups.

Table of Contents

Pushing the Boundaries of On-line Collaboration - The Web-based Collaboration Services Market, Executive SummaryExecutive SummaryIntroductionOverview of the MarketPushing the Boundaries of On-line Collaboration - The Web-based Collaboration Services Market, Organizational Trends in Communications-based CollaborationOrganizations and CollaborationThe Organisational Collaboration Index (CI)Conferencing for CollaborationIntroducing Web-based Collaboration ServicesA Slower than Anticipated Start for Web ConferencingIM Takes the Enterprise by StormPresence is Getting EverywhereFor Microsoft Communications is Not a Hardware ProblemPushing the Boundaries of On-line Collaboration - The Web-based Collaboration Services Market, Synchronous and Asynchronous Modes of CollaborationModes of CollaborationSynchronous CollaborationAsynchronous CollaborationPushing the Boundaries of On-line Collaboration - The Web-based Collaboration Services Market, Tools and TechnologiesThe Foundations of Collaboration ServicesIntroductionVirtual PBXProject ManagementMessage Boards and ForumsIntranets and Shared WorkspacesInstant MessagingE-mailVoice over Internet Protocol (VoIP)Audio ConferencingVideo ConferencingAudio-web ConferencingApplication SharingCalendars and Contact ListsWikisWeb logs (Blogs)Survey FormsSocial NetworkingPushing the Boundaries of On-line Collaboration - The Web-based Collaboration Services Market, Drivers and ConstraintsDrivers and ConstraintsBroad Macroeconomic and Geopolitical FactorsDrivers and EnablersPossible Barriers and Constraints to Market GrowthPushing the Boundaries of On-line Collaboration - The Web-based Collaboration Services Market, Market Size and Projections for GrowthGlobal Market SizeMethodology of Market SizingGrowth in Market OpportunityMarket Measurement and ForecastsPushing the Boundaries of On-line Collaboration - The Web-based Collaboration Services Market, An Overview of Service Providers and ServicesIntroductionIntroductionA Sample of Web-based Collaboration Service ProvidersAdobe ConnectAirSetApptixCentral DesktopConvenosGenesys ConferencingGlance NetworksGroove NetworksHyperOfficeIntuit QuickbaseJotSpotMicrosoftNear-Timentl:TelewestPremiere Global ServicesSkypeSocialtextUserplaneWebDialogsWebexPushing the Boundaries of On-line Collaboration - The Web-based Collaboration Services Market, ConclusionsConclusionsAn overviewWhat role for Microsoft?A bright future for servicesWho benefits?




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