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This study provides an analysis of the telecommunications market in Kingdom of Saudi Arabia (KSA). The stakeholder scope includes mobile network operators (MNOs), fixed line operators, and Internet Services Providers (ISPs). This study details the key telecom market indicators; telecom market developments in terms of technology, services, competition, and infrastructure; and key regulatory trends and its impact on the operators. It provides a snapshot of KSA telecom market trends in terms of market size, revenue, subscribers, and penetration across overall telecom as well as individual mobile, fixed line, and broadband segments. The contribution made by the prepaid and postpaid segments to overall mobile services is also explained. The study highlights the key market drivers and restraints that are shaping the KSA telecom market. The study provides detailed analysis of the competitive environment in terms of business model evolution, product line, technology leadership, product innovation, revenue growth, profitability, competitive differentiation, and customer service for each of the 3 MNOs – STC, Mobily, and Zain. The key industry best practices in terms of compelling value offer, managed services, service quality levels, converged offerings, ICT services offerings, and digitised customer engagement are also detailed in this study. It explores key growth opportunities that operators will look to investing in and the strategic imperatives they will adopt to accelerate their digital transformation journey. It also throws light on the key predictions for the KSA telecom market, in terms of services diversification and technological advancements. The telecom industry is changing rapidly in terms of technological advancements, service delivery, competitive landscape, and telcos’ services expansion in the non-traditional telecom services, i.e. managed infrastructure services, datacenter / colocation services, cloud services, and various other areas. The report however does not cover these services in detail, but does provider qualitative commentary on some of trends and telcos’ plans in for these services. Additionally, the 5G will bring in a new wave of investments, as well as opportunities for telcos. Saudi Arabian telcos too are betting big on 5G, in fact some of them have already announced their plans for 5G rollout. The report also provides a view on the 5G roll out initiatives on Saudi Arabian telcos, as well as telecom infrastructure vendors that telcos are partnering with for such rollouts. Towards the end, the report also provides our top predictions which we believe would have the highest impact on the evolution of the telecom industry in Saudi Arabia.
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