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11 Jul 2002  |  North America

North American Multimedia Contact Center Markets

This report covers two market segments - online live collaboration tools and e-mail management. The report covers market challenges, drivers and restraints, market forecasts, pricing analysis and competitive information. Case studies of end users that have implemented these technologies is provided. A detailed analysis of critical success factor...

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This report provides in-depth analysis of the market for applications that improve human performance within contact center environments. Market segments covered include quality monitoring, workforce management, eLearning and agent performance analytics. The report provides market share, product analysis, and forecasts in addition to an assessment o...

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This report provides a technical analysis and market demand assessment of satellite-based services in comparison to the other service offerings that are tapping the same customer base. Satellite-based services are benchmarked with fiber for trunking services, as well as with DSL, cable modem and leased line services for Internet Access in resident...

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05 Dec 2002  |  Global

Smart Cards & Authentication

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2002 Base year: An analysis of the three platforms competing to gain dominance in the Smart Card industry- JAVA MultOS and Windows.

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In this report, Frost & Sullivan sidesteps the usual forecasts and general analysis and benchmarks likely services that could make or break the stored value market. This is done by examining revenue and demand currently for various services through the existing channels of toll-free, 1-900 and Internet access. This allows the stored value service...

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19 May 2003  |  North America

U.S. Video Server Markets

This report covers video server products in the US market. Video servers have become mission critical in many vertical markets of the new economy. They power video applications that enable an organization to leverage their video assets for different purposes. For the purpose of this analysis, the market has been segmented into four vertical markets...

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09 Jun 2003  |  North America

North American IP Contact Center Market

This report provides great detail on the rate of adoption of IP technology in the contact center. A detailed analysis is provided on the market forecast, with an in-depth explanation of the foundation. Case studies illustrate why customers chose to move to IP, how they did it and why they chose their vendor.

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26 Sep 2003  |  North America

North American Multimedia Contact Center Markets

This report covers two market segments - online live collaboration tools and e-mail management. The report covers market challenges, drivers and restraints, market forecasts, pricing analysis and competitive information. Case studies of end users that have implemented these technologies is provided. A detailed analysis of critical success factor...

USD 2,450.00

USD 1,837.50 save 25 %

Showing 31-40 of 504