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31 Mar 2005  |  North America

Web self-service - Market Insight

Internet infrastructure and technology has reshaped the way organizations provide sales and technical support to their channels and customers. Propelled by rising costs of telephony support, the market for web self-service is quickly becoming a ubiquitous method of supplying and retrieving corporate product, service and technical information and da...

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The security industry is countenancing a period of evolution. Information security threats and attacks are becoming exponentially sophisticated, communicable and threatening. This is further compounded by the expansion and increasing complexity of current day networks and applications, resulting in the ever growing number of potential vulnerabilit...

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This market insight discusses the importance of the 'process' aspect of CRM in customer retention. This is illustrated with the help of a case study of a leading internet service provider, where we discuss some of the challenges faced by the company in customer retention, and the lessons learnt. Some of the process-centric best practices in custome...

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The Hungarian telecommunications industry has been growing faster than its IT industry, which is driven by the growth of the mobile services. The software segment has been the fastest growing sub-segment in the Hungarian information technology industry,followed by the IT services. Industry-specific policies emphasized by the government are expected...

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This issue profiles securing defense information from cyber attacks, visualization-based security for cloud transactions, and a non-intrusive firewall for directory services.

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This issue profiles data visualization in healthcare, a novel development framework for hybrid applications, and business analytics software for sales success.

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This issue profiles cloud-based DDoS protection, a cost-efficient next generation firewall, and endpoint data protection for BYOD.

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This issue profiles context awareness that enables intelligent sales management systems, personalization for customer retention platforms, and dimensions of social media analytics.

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This issue profiles securing the banking and financial sectors from cyber attacks; dimensions of security-as-a-service; technologies fueling the development of futuristic intelligent security

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