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Showing 31-40 of 73

30 Dec 2011  |  North America

Customer Contact Experience BenchmarksBanking Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the banking industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1527. Companies benchm...

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24 Apr 2012  |  North America

2011 Global Social Media in the Medical Devices Industry

Medical Devices Professionals Speak on Social Media

This studys research objective is to gauge social media usage within the medical devices industry. The data was collected in October 2011, using web-based surveys. The sample consisted of 170 medical devices professionals from the United States and Europe. Personal use of social media for professional purposes is quite high among employees of th...

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12 Jun 2012  |  Asia Pacific

Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets

Outlook for Domestic and Offshore Markets - Growth Opportunities for BPOs

This research study examines market trends, drivers, and restraints for the Asia-Pacific contact center outsourcing market. This study provides market size, revenue forecasts, and breakdown by country, industry vertical, and domestic versus offshore markets. Market shares for the leading outsourcers are also provided. The study profiles about 40 le...

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20 Aug 2012  |  North America

Customer Contact Experience BenchmarksPC Manufacturers Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the PC manufacturers industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1760. Companie...

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11 Sep 2012  |  Asia Pacific

Social Media in Customer Care - Asia-Pacific View

Insights in Social Media as an Alternative Customer Service Channel from an Asia-Pacific Perspective

This research service examines the use of social media and social networking as channels for customer contact in the Asia-Pacific region. Key discussions are centered on insights into market trends as well as business challenges, drivers, and restraints. The service highlights contact centers and customer relationship management (CRM) vendors in th...

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25 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksUtility Providers Industry

Assessing the Customer Contact Experience in the United States

The objective of this research service was to assess customer contact experiences in telephone-live agent and interactive voice response (IVR), e-mail, Web site chat with live agent, and Web site self-services. This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and custo...

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26 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksOnline Travel Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the online travel industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1665. Companies b...

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27 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksMulti-Channel and Cross-Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for various industries across contact channels including: live agent phone, IVR, e-mail, chat, and Web self-service. A Web-based survey methodology was used for this study: N in 2012=1863, N in 2011=...

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28 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksTelecommunications Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the PC manufacturers industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=2156. Companie...

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03 Oct 2012  |  North America

2012 Customer Contact Experience BenchmarksConsumer Electronics Retailers Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the PC manufacturers industry across contact channels including: live agent phone, IVR, e-mail, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1863. Compani...

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USD 7,500.00 save 25 %

Showing 31-40 of 73