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30 Sep 2006  |  North America

Multi-channel Contact Center End-User Survey

This end-user survey shows current adoption statistics of technologies used in multi-channel contact centers. Investment plans in multi-channel contact technologies for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

USD 1,500.00

USD 1,125.00 save 25 %

This end-user survey shows current adoption statistics of technologies used for contact center agent performance optimization. Investment plans in agent performance optimization applications for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

USD 2,450.00

USD 1,837.50 save 25 %

The underlying objectives include: 1) To understand Enterprise and vertical market network security budget allocation. 2) Identify the key security concerns of the enterprises in terms of viruses, spam, e-mail, denial of service attacks etc. 3) Measure importance of select marketing mediums on the enterprise decision making process. 4) Plans to ad...

USD 10,000.00

USD 7,500.00 save 25 %

This study will provide insight into the South African IT Infrastructure Outsourcing market from a user's perspective. Of particular interest are the opinions expressed by end users regarding their service providers. In addition to this, the research service determines what their future IT outsourcing requirements are likely to be. Service provider...

USD 12,500.00

USD 9,375.00 save 25 %

USD 2,450.00

USD 1,837.50 save 25 %

Small/Medium size Enterprises' Network Security Risks.

USD 10,000.00

USD 7,500.00 save 25 %

24 Nov 2011  |  North America

2011 U.S. Cyber Security

How State and Local Governments are Protecting Information and Service Assets

This study covers the US market of cybersecurity within state and local government, examining applications, mobile devices, outsourcing, and procurement of cybersecurity trends. In addition, this study provides a broader understanding of how state and local governments are taking proactive actions to protect their organizations from cyber security ...

USD 10,000.00

USD 7,500.00 save 25 %

07 Dec 2011  |  North America

2011 United States Corporate Use of Social Media

The Implication of Social Media at Different Corporate Levels and Environments

This studys research objective was to gauge the usage trends of social media within a business context in the U.S. companies. The data was collected in May 2011, using web-based survey. The sample consisted of 2,006 users of social media technologies. Social media has already solidified its position in the business environment. Nearly 80 percent ...

USD 10,000.00

USD 7,500.00 save 25 %

27 Dec 2011  |  North America

Customer Contact Experience Benchmarks - Telecom, Cable, and Satellite Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the telecommunication industry across many contact channels: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1389. Companies be...

USD 10,000.00

USD 7,500.00 save 25 %

27 Dec 2011  |  North America

Multi-Channel, Cross-Industry Customer Contact Experience Benchmarks

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for health insurance, auto insurance, banking, airlines and telecom industries across the following contact channels: live agent phone, IVR, email, chat, and web self-service. A web-based survey meth...

USD 10,000.00

USD 7,500.00 save 25 %

Showing 1-10 of 73