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25 Apr 2017  |  North America

Latin America Outlook of the Information Technology Industry, 2017

Technology Development Becomes Key Enabler of Digital Transformation in the Region

The Latin American Information Technology (IT) industry is growing quickly. Companies of different sizes and across a variety of verticals are increasingly understanding the benefits of IT and increasing their technology budgets to support business operations. Technologies are being leveraged to support companies' digital transformation process. Bi...

USD 4,950.00

USD 3,712.50 save 25 %

25 Apr 2018  |  North America

Capitalizing on Opportunities in the Global Contact Center Outsourcing Market with Digital Transformation, 2018 to 2020

Actionable Strategies and Tactics to Accelerate Growth in a Highly Competitive Global BPO Market

Delivering best in class customer experience through digital solutions is key for success in the BPO industry across industries and regions. The ability to provide an omnichannel experience, efficiencies through artificial intelligence, personalized marketing and customized solutions are critical success factors. Chatbots and videoconferencing feat...

USD 4,950.00

USD 3,712.50 save 25 %

2 Item(s)