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25 Jan 2017  |  Global

Thailand's Contact Center Outsourcing Market Update

Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Thailand’s contact ce...

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As hybrid configurations evolve, the cloud IaaS market competitive landscape has witnessed some critical changes. The market has consolidated around the big four cloud service providers. A number of providers that entered the public IaaS market over the past decade have exited or scaled back efforts on public IaaS, to focus on a hybrid and/or manag...

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26 Jan 2017  |  Global

New Zealand's Contact Center Outsourcing Market Update

Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, New Zealand’s contact...

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In this insight, we provide an overview of AWS Shield, and present our perspective on its near-term competitive impact on the DDoS protection market. In addition, we assess the influence of AWS Shield on the future of this market. But first, a summary on the nature of DDoS attacks is valuable in providing perspective on the type of DDoS protection ...

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30 Jan 2017  |  Global

The Global Network Firewall Market

The Expanding Role of Firewall Sustains Market Growth

The network firewall is one of the original network security tools and remains one of the most important tools used by IT organizations of all sizes. The firewall has evolved rapidly in recent years in response to the emergence of sophisticated and always changing threats. Unified threat management (UTM) and next generation firewall (NGFW) are two ...

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02 Feb 2017  |  Latin America

Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets, Forecast to 2022

Enhancing the End-user Experience will Prove Fundamental to Compete against Cloud-based Solutions

The Latin American enterprise communications platforms & endpoints and video conferencing markets suffered from a challenging economic scenario and increased competition from cloud-based communications solutions. As a result, products shipped to the region as well as the revenue generated decreased in 2016. Enterprise communications vendors are n...

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This report discusses how Supply Chain Management (SCM) optimizes not only the supply chain but also two closely related areas: inventory and omnichannel. Omnichannel integration ensures consistency of campaigns, messaging, offers, and, perhaps most importantly, having the right inventory in the right location at the right time.

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07 Feb 2017  |  Asia Pacific

Asia-Pacific Enterprise Telephony Market H1 2016 Tracker

Growth Momentum Powered by Global Vendors and Emerging Markets

The Asia-Pacific enterprise telephony market was worth $992.4 million in H1 2016. This study analyzes trends, vendor market performance, vertical and horizontal market splits, go-to-market strategies, and key customer wins. The market is segmented into private branch exchange (PBX), key telephone system (KTS), wireless private branch exchange (WPBX...

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As Communications Service Providers (CSPs) open their networks to ecosystem partners for digital services delivery, they are also opening their operations to application partners. These partners can help address the growing complexity of assuring services, through innovations in analytics. Ciena, for example, an early adopter of the microservices a...

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The Asia-Pacific hosted IP telephony and Unified Communications and Collaboration (UCC) services market entered into a fast-moving stage for the first time and various services available in the market increased across all countries in the region. Increasing awareness and demand for cloud services is also driving migration from a CapEx to OpEx model...

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