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11 Feb 2019  |  Global

Digital Transformation of the Future of Work, 2019

The Convergence of IoT, Artificial Intelligence, Augmented Reality and Virtual Reality will Transform the Future of Work

The convergence of technologies is reshaping the future of the workplace, workforce and work processes. Today, technologies with different applications and advantages are integrating with one another to maximize the benefits provided to users. Adoption of such technologies is therefore changing human behaviours in both the physical and virtual sp...

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06 Mar 2019  |  Global

Innovative Use Cases of IoT in the FMCG Sector

Revenue-generating Business Models

The FMCG sector in APAC comprises food retail and toiletries. Food retail dominates the sector with 94% share in terms of revenue. The APAC FMCG revenue in 2016 was $2,545 billion. The sector has been enjoying healthy growth, driven by higher spending power among the middle-income class and declining cost of production which was a result of commodi...

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12 Mar 2019  |  Global

Three CX Trends Heading into 2019—A Postcard from the Technological Edge

Three CX Trends Heading into 2019

As the customer contact landscape continues to be disrupted, the CX team at Frost & Sullivan has seen three noteworthy topics come across our desks repeatedly over the course of 2018, each of which resulted in detailed white-papers. These are by no means the only technology-related topics of importance as far as the CX goes, but it’s noteworthy h...

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07 Jun 2019  |  Global

Smart Home Insurance—Role of Emerging Technologies, 2019

New Business Models and Enhanced Customer Engagement Critical for Insurers to Retain Relevance and Competitiveness

Consumers' interest in connected devices has been one of the significant drivers of innovation in the sector. Over the years, as the cost of sensors declined, the number of IoT-enabled devices has increased steadily and they have become more affordable and viable. However, consumers continue to be wary about data privacy and sharing. The applicati...

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4 Item(s)