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31 Oct 2005  |  North America

North American Contact Centers IP -End User Survey

This research service is the result of a B2B online end-user survey of primary IT decision makers or influencers for North American contact centres. The survey covers trends in Customer Interaction channels, media integration planning and IP growth and investment. This research provides information on remote agent deployment and barriers to IP ado...

USD 1,195.00

USD 896.25 save 25 %

14 Dec 2005  |  North America

Performance Management - Market Insight

Organizations continue to invest in tools to improve customer satisfaction and operational performance within the contact center. They seek a holistic view of the true performance of the contact center through measurement of specific KPI's (key performance indicators) that principle determinants of efficiency and effectiveness. Hence, the market ha...

USD 1,195.00

USD 896.25 save 25 %

Agent-customer interaction recordings are no longer limited to monitoring the quality of customer service agents within the contact center. The success of quality monitoring systems in improving agent performance and productivity has led to increasing use of these products in settings within the enterprise and outside of the contact center, in orde...

USD 1,195.00

USD 896.25 save 25 %

29 Oct 2001  |  North America

Wholesale Wavelength Services

USD 1,450.00

USD 1,087.50 save 25 %

23 Aug 2002  |  North America

Wholesale Voice Services

This report covers the wholesale voice services market. Qualitative information such as challenges, drivers, restraints, and key recommendations are included. Quantitative information such as revenue, pricing, and demand forecasts are also provided. Finally, important competitive information that accounts for the most recent occurrences in the who...

USD 1,450.00

USD 1,087.50 save 25 %

25 Jan 2002  |  North America

Wholesale Private Line

USD 1,450.00

USD 1,087.50 save 25 %

08 Apr 2002  |  North America

Wholesale ATM/Frame Relay

USD 1,450.00

USD 1,087.50 save 25 %

08 May 2002  |  North America

Wholesale Data InSight

USD 1,450.00

USD 1,087.50 save 25 %

The prepaid long distance market is different from other long distance services because a significant part of success is due to adequate marketing through traditional retail channels. It is very important that each service provider focus on what retailers are have the greatest potential for card sales. This study focuses on several retail channel...

USD 1,495.00

USD 1,121.25 save 25 %

23 Apr 2015  |  North America

Whats Hot in ICT 2015

Voice of the Customer Study

Based on a survey of 1,028 key Frost & Sullivan customers conducted across Europe in the 4th quarter of 2014, this market insight highlights the hot topics for growth identified in the Information & Communication Technologies (ICT) sector for 2015. Data and opinions of key stakeholders, combined with analysis and commentary from Frost & Sullivan in...

USD 1,500.00

USD 1,125.00 save 25 %

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