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This report provides a perspective on how advances with monetization and partner management solutions are enabling organizations in any industry to work individually or in partnership with others, as global digital transformation continues. The report also highlights how one monetization and partner management platform supplier—Ericsson’s Indus...

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19 Jan 2017  |  Global

IoT Quarterly Executive Brief, Q3 (July–September) 2016—Top Trends and Strategic Recommendations

Security Plays Catch-Up to Support a Healthier IoT Market Development

Frost & Sullivan’s Internet of Things (IoT) Executive Brief is a series of tracker reports to provide an update of the key IoT and M2M announcements each quarter, highlighting the trends and the direction of growth in the market. Research scope: The technology stack includes market trends in the vendor landscape, products and services, and sta...

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20 Jan 2017  |  Europe

FinTech in Europe, 2016

Advanced Technologies to Become Mainstream in the Next 5 Years, as Adoption Increases across the Region

FinTech in Europe has grown rapidly in the last few years. As financial services firms deal with critical customer data, there is a growing focus on combining data and advanced technologies to transform the industry. With tech-savvy customers gravitating towards new industry participants using advanced technologies to launch innovative products and...

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What IT leaders have learned is that supporting the needs of a digital business requires more than placing workloads in the cloud; it requires a new way of operating. In recent years, the “IT as a Service” concept has gained favor among forward-thinking businesses, with the IT organization acting as a service broker to the business. In this rol...

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25 Jan 2017  |  Global

Australian Contact Center Outsourcing Market Update

Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Australian contact ...

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25 Jan 2017  |  Global

China's Contact Center Outsourcing Market Update

Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Chinese contact cen...

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25 Jan 2017  |  Global

Hong Kong's Contact Center Outsourcing Market Update

Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Hong Kong’s contact c...

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25 Jan 2017  |  Global

India's Contact Center Outsourcing Market Update

Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Indian contact cent...

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25 Jan 2017  |  Global

Indonesia's Contact Center Outsourcing Market Update

Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Indonesian contact ...

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25 Jan 2017  |  Global

Japan's Contact Center Outsourcing Market Update

Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Japanese contact ce...

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Showing 1-10 of 97