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The Asia Pacific market has a set of mature and growth markets where contact center applications are at different stages in their lifecycle. Mature contact center markets such as Australia, Japan, South Korea, Hong Kong and Singapore, saw great traction for IP based contact center solutions and other sophisticated applications such as Speech, Multi...

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This research service analyzes the Asia Pacific managed security services (MSS) market through consultation with the major managed security service providers (MSSP) in the region. Three key service segments are included :- hosted security services, customer premises equipment (CPE)-based management/monitoring services, and assessment services. Alth...

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25 Nov 2008  |  Asia Pacific

Asia Pacific Application Networking Market CY 2007

Globalization has redefined the business landscape in APAC and paved the way for the growth of ADC & WAN Optimization solutions. The US & European multi-national firms continue to invest heavily in the APAC region, expanding their number of offices, employees and business partners . These remote offices are becoming highly empowered, demanding the ...

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The Asia Pacific Contact Center Applications Markets CY2008 study covers 8 application segments, namely, Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), Outbound Systems (OB), Call Monitoring Systems (CM), Workforce Management Systems (WFM), Speech Technology (ST) and Multimedia Systems (MM)...

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The Asia Pacific network security market posted a YoY decline of -1.6% in 2009, as the fallout from the global financial meltdown finally took its toll on the business environment in the region. In contrast to the robust growth momentum which characterised the 2008 market, sentiments in the 2009 market, particularly in the first half of the year, w...

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The Asia Pacific Contact Center Applications Market CY 2009 study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, Outbound, Call Monitoring, WFM, Speech and Multimedia applications, providing market sizing and market share by application, by country. Trends are...

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This research deliverable discusses the contact center services market in the Asia Pacific region. Six regions are examined: Australia and New Zealand, Greater China, India, Japan, South Korea and ASEAN. Market trends, sizing and forecasting are included for each region. Pricing and forecast trends are listed and market drivers and restraints are e...

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This research service examines the hosted contact center services market in the Asia Pacific region. Market sizing and forecasting is provided at an APAC level in terms of seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Profiles of key hosted vendors and service providers in the reg...

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31 Dec 2010  |  Asia Pacific

Asia Pacific Network Security Market CY 2009

The Asia Pacific network security market posted a YoY decline of (1.6%) in 2009, as the fallout from the global financial meltdown finally took its toll on the business environment in the region. In contrast to the robust growth momentum which characterised the 2008 market, sentiments in the 2009 market, particularly in the first half of the year, ...

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USD 22,500.00 save 25 %

The APAC network security market recorded healthy growth rates of 13.1 percent and 8.9 percent on a QoQ and YoY basis respectively in Q2'10, to signal the return to spending ways among enterprises in the region. Indeed, whilst the strong quarterly performance could be partly attributed to deals which spilled over from Q1'10, the overall market sent...

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USD 22,500.00 save 25 %

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