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09 Oct 2014  |  North America

Internet Commerce 2014: The Giant Awakens

 

This report examines the dynamics of Internet-enabled commerce, its current state and potential future; and explores options of telecom participation in this burgeoning market. This report will be of interest to telecommunication carriers, retailers and those who provide them technology.

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This report reviews the dynamics of the current directory market, and then suggests several strategies that will assist operators to compete in this dynamic new consumer information market.

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This report provides telemetry on consumer spending for communication services (the consumer wallet), and explores the dynamics that are moving to change both the nature as well as the size of that wallet. The message is clear; consumer spending is not keeping up with inflation, and, in fact, is declining on an inflation-adjusted basis. As this rep...

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Stratecast explores the underlying consumer preference driving this evolution to the new dual play. This report will be of interest to consumer communication service and over the top service decision makers.

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In this paper, we will examine the latest net neutrality ruling; in particular, its focus on non-discrimination. We will, then, look at the record to determine how the impact of this notion has played out so far, and how it will likely evolve over time. Since the impact of net neutrality is much more extensive than simply influencing broadband acce...

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04 Mar 2015  |  Europe

Game ChangersTechnologies Poised to Disrupt Industries

AI, General-purpose Autonomous Robotics, 3D Printing, Drones, and the Blockchain will Reshape Vertical Markets

Exponential growth over the next 10 years will drive technological advancement faster than at any other time in history. General-purpose autonomous robotics, artificial intelligence, the Blockchain, 3D printing, and drones will be the most disruptive technologies, whilst augmented and virtual reality will revolutionize daily interaction with our di...

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02 Jun 2015  |  Europe

Heat Map of Europes Real-Time CitiesProgress towards Commercialisation

Results of End-user Survey Conducted 1Q 2015

A true real-time city exploits its massive data repositories, its network and sensor infrastructure, and the expertise of its ICT partners in the pursuit of policy goals. Frost & Sullivans end-user survey explores how the early innovators are using big and/or open data to achieve these aims and ultimately to build a foundation for commercially-sus...

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15 Apr 2014  |  Latin America

Argentine and Chilean Contact Center Outsourcing Services Markets

Higher Costs and Competition Threatens Profitability

The Contact Center Outsourcing (CCO) Services Market in Argentina slightly decreased in revenue in 2013 because of the exit of providers during the year as a result of the low profitability margins. On the other hand, the CCO services market in Chile exhibited a mild revenue growth in 2013, mostly based on the domestic business, as several offshori...

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16 Jul 2014  |  Latin America

Colombia and Peru Contact Center Outsourcing Services Markets 2014

Competitive Pressure Increases as More Competitors Enter the Markets

The contact center outsourcing services market in Colombia exhibited high revenue growth in 2013, again the fastest-growing marketplace in Latin America. This performance was driven by both domestic and the offshoring businesses, but the latter experienced the higher growth rate. The Peruvian market also experienced high growth this year, although ...

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