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14 Feb 2006  |  Latin America

Brazilian Data Communications Services Markets

This research service contains an analysis of the data communications market in Brazil. Since the Brazilian territory is very large and many companies operate in different places, data communications play a very important role and have become one of the most important markets in telecommunications sector. This study aims to show an analysis of the ...

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12 May 2006  |  Latin America

Colombian Data Communications Services Markets

This research service contains an analysis of the data communications market in Colombia. This study aims to show an analysis of the current market status as well as show the forecasts based on the main pricing, geographical and technology trends observed in the market. Also, a market share of the main participants is provided. The study was segmen...

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07 Sep 2006  |  Latin America

Chile Data Communications Services Markets

The Chilean data communications services market reflects an intense dynamism stimulated by a large number of public and private initiatives pursuing telecommunication and IT modernization across industries, such as digital signature and certification, e- billing, on-line taxing procedures, and outsourced storage. Within this scenario, the Chilean b...

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Currently the Brazilian infrastructure outsourcing providers are facing a much more aware demand, with higher expectations and looking for concrete results that an infrastructure outsourcing project can bring to the companys business in terms not only costs but also efficiency. Parallel to this, the main providers in the market are more and more t...

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With the overall IT infrastructure outsourcing contracts decreasing in terms of scope and value, providers in the country are strongly approaching the market with advanced solutions with high margins in an attempt to bundle these services within current customers.

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22 Feb 2008  |  Latin America

Latin America Network Security Markets

The network security markets in Latin America have been boosted since 2004 by the economic recovery of the Southern Cone, leveraged by the Argentinean recovery, and by the rapid expansion of IT markets in the Andean region, highlighting the Colombian market. Another very important market catalyst has been the heightening demand for mobility of the ...

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26 Jun 2008  |  Latin America

Latin America Managed Security Services Markets

Managed security service Providers monitor and manage clients electronic infrastructure from their secure operating centers (SOC) in order to protect client data and communications from anomalies and attacks. Influential market catalysts include the high number of network security regulations companies are obligated to comply to, excellent cost-be...

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29 Mar 2012  |  Latin America

Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

The BPO CRM Industries’ evolution of Colombia and Peru

This research service examines key trends affecting the contact center outsourcing service markets of Colombia and Peru. Market drivers and restraints, specifically concerning contact center outsourcing markets, are analyzed and utilized to forecast demands of the markets. Additionally, this provides extensive coverage of services that are delive...

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30 Mar 2012  |  Latin America

Analysis of the Brazilian Contact Center Outsourcing Services Market 2011

The Evolution of the BPO CRM Industry

The market environment is watching a changing in its landscape, with acquisitions and fusion of companies. At medium term, it is expected that the Brazilian market will have no more than ten players.

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17 Jul 2013  |  Latin America

Brazil's Contact Center Outsourcing Services Market 2013

Contact Centers Moving Beyond Traditional Customer Service

The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, began embracing new business models detached from price-sensitive offers based on voice and workstations. Participants are repositioning their brands to offer broader solutions, integrating contact center a...

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