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Real business value comes from leveraging relationships. Historically companies have tried to attract clients through product innovation and branding. Now with technology and a disloyal market, new challenges arise. The opportunity lies in creating significant customer experiences to reduce the cost of sale and maximize profitability. Customer R...

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04 Feb 2004  |  North America

Webconferencing - Managing the Dispersed Enterprise

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22 Sep 2004  |  North America

U.S. Sleep Service Providers Benchmarking Study

 

The purpose of this benchmarking study was to collect detailed, highly specific operational data from sleep service providers across the United States. Specific metrics available as result of this research include: Operations, Accreditation , Studies, Staffing, Scheduling/Claims/Billing, Backlogs, Turn Around Time and Follow-up, Referrals, Frequen...

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09 Jun 2005  |  North America

ScanSoft or Nuance? Or ScanSoft & Nuance?

In this Insight, we discuss ScanSofts acquisition of Nuance and its impact on the speech technology and solution marketplace.

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30 Jun 2005  |  North America

IP Contact Center Trends - Market Insight

The infrastructure of the contact center is undergoing change from hardware to software-based. In large part this is driven by the emergence of IP (internet protocol) technologies promise greater deployment flexibility and lower costs. This Insight discusses the drivers and benefits of IP along with risks involved and a timeline for market penetrat...

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27 Jul 2005  |  Asia Pacific

Automotive Lubricants Markets in India

India is the sixth largest consumer of lubricants in the world. The current lubricants market is estimated to be of $1222 million (Rs. 55 billion). The automotive lubricants market in India was controlled by the four major public sector oil companies such as major public sector oil companies such as Indian Oil Corporation Limited (IOCL), Hindustan ...

USD 450.00

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