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28 Dec 2015  |  Asia Pacific

Customer Experience Management StudyAustralias Telecommunications Sector 2015

Benchmarking the Industry Excellence in Delivering Superior Customer Experience

In this Customer Experience Management study for Australia's Telecommunications sector, Frost & Sullivan examines the experiences deliveries provided by telecommunications companies to its customers. This study looks at the critical factors that influence customer behavior throughout the three phases (pre-purchase, purchase and post-purchase) of th...

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18 Dec 2015  |  Asia Pacific

Customer Experience Management StudyAustralias Residential Electricity Sector 2015

Benchmarking the Industry Excellence in Delivering Superior Customer Experience

In this Customer Experience Management study for Australia's residential electricity sector, Frost & Sullivan explores the relationship of the experiences provided by residential electricity companies for its customers. There is a discussion of the critical factors that influence customer behaviour throughout the three phases (pre-purchase, purchas...

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Revenues grew slightly in the US, and fell slightly in Canada. Year-on-year subscriber growth also was stronger in the US (4%) than in Canada (1.3%).

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For the first half of 2014, the total number of North American subscribers for all residential voice services declined by 1.2 million. Telcos lost 1.8 million subs, while cablecos gained 609,000, and VoIP providers gained 7,000.

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In 3Q 2014, telcos and VoIP providers continued to gradually lose North American residential voice services market share, while cablecos gained slightly. Total subscriber numbers, including all three segments, were down 2.7% from 2Q 2014.

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Comparing 3Q 2014 with 3Q 2013: North American video subscriber and revenue numbers both fell, but not dramatically.

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11 Dec 2014  |  North America

North American Broadband Tracker: Third Quarter 2014

 

The total number of North American residential broadband subscribers grew by 330,000 in 3Q 2014, to a total of nearly 104.7 million. Compared to 3Q 2013, total subscriber numbers increased by 3.9% in the US, and by 3.5% in Canada.

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In 3Q 2014, North American providers of prepaid and postpaid residential wireless services added subscribers and revenues. The total number of subscribers approached 355 million, and revenues topped $63 billion.

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17 Mar 2015  |  North America

North American Broadband Tracker: Fourth Quarter 2014

 

In 4Q 2014, North American broadband service providers added 679,000 residential subscriptions; raising the total by 3.9% from 4Q 2013, to nearly 105.8 million. In Canada, DSL continues to grow, with providers adding 77,000 subscriptions in the quarter. Cable providers added 48,000, FTTX added 2,000, and satellite providers added 1,000.

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In 2014, the North American market for residential video (TV) services showed slight revenue gains ($4.16 million) and slight subscriber losses (122,000). In Canada, IPTV providers also gained subscribers and revenues in 2014. Satellite revenues were up and cable revenues were down, with both types of providers losing subscribers.

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Showing 1-10 of 10539