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30 Sep 2005  |  North America

IVR - End User Survey

This end user study was conducted via email. Respondents were from all of the major verticals including healthcare, hospitality and travel, financial services and banking, telecommunications and IT, and retail among others. The study investigates the adoption of speech and future investment priorities.

USD 850.00

USD 637.50 save 25 %

31 Oct 2005  |  North America

North American Contact Centers IP -End User Survey

This research service is the result of a B2B online end-user survey of primary IT decision makers or influencers for North American contact centres. The survey covers trends in Customer Interaction channels, media integration planning and IP growth and investment. This research provides information on remote agent deployment and barriers to IP ado...

USD 1,195.00

USD 896.25 save 25 %

14 Dec 2005  |  North America

Performance Management - Market Insight

Organizations continue to invest in tools to improve customer satisfaction and operational performance within the contact center. They seek a holistic view of the true performance of the contact center through measurement of specific KPI's (key performance indicators) that principle determinants of efficiency and effectiveness. Hence, the market ha...

USD 1,195.00

USD 896.25 save 25 %

This study is a top level analysis of the power outage protection strategies of datacentres in Europe. Based on 70 short 'top of mind' interviews, Frost & Sullivan presents a strategic assessment of customers' chosen solutions for back-up power. We also look at the likely future implications of customers' opinions.

USD 1,200.00

USD 900.00 save 25 %

15 Jul 2006  |  Asia Pacific

Australia Enterprise Telephony Markets Q1 2006

The study analyzes the Australian enterprise telephony market for the first quarter of 2006. The market is segmented into PBX, KTS, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

USD 1,100.00

USD 825.00 save 25 %

15 Jul 2006  |  Asia Pacific

China Enterprise Telephony Markets Q1 2006

The study analyzes the Chinese enterprise telephony market for the first quarter of 2006. The market is segmented into PBX, KTS, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

USD 1,100.00

USD 825.00 save 25 %

15 Jul 2006  |  Asia Pacific

Hong Kong Enterprise Telephony Markets Q1 2006

The study analyzes the Hong Kong enterprise telephony market for the first quarter of 2006. The market is segmented into PBX, KTS, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

USD 850.00

USD 637.50 save 25 %

15 Jul 2006  |  Asia Pacific

India Enterprise Telephony Markets Q1 2006

The study analyzes the Indian enterprise telephony market for the first quarter of 2006. The market is segmented into PBX, KTS, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

USD 900.00

USD 675.00 save 25 %

15 Jul 2006  |  Asia Pacific

Indonesia Enterprise Telephony Markets Q1 2006

The study analyzes the Indonesian enterprise telephony market for the first quarter of 2006. The market is segmented into PBX, KTS, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

USD 850.00

USD 637.50 save 25 %

15 Jul 2006  |  Asia Pacific

Japan Enterprise Telephony Markets Q1 2006

The study analyzes the Japanese enterprise telephony market for the first quarter of 2006. The market is segmented into PBX, KTX, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

USD 1,150.00

USD 862.50 save 25 %

Showing 11-20 of 332