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01 Apr 2016  |  North America
Transitioning from Turbulent Oil-based Economy to Internet-based Economy of the Future
25 years after the fall of the Soviet Union, Russia remains burdened with economic, social, and political crises. The recent ruble-oil crisis further weakened the economy. By examining the key Mega Trends in Russia, along with other factors that will impact and shape the country’s economy, this presentation discusses how the economic, political, ...
USD 6,375.00 save 25 %
02 Aug 2017  |  North America
Connected Marketplaces Transition from Transactional Hubs to Assistive Selling
Online B2B retailing is at an inflection point and is going through major shifts in technology and business models. The B2B market will outgrow the B2C market by 2025, with China taking the lead. The market is evolving due to shifts in the impact of mobility and role of digital channels. Retailers, in order to cope up with the change in the market,...
USD 6,375.00 save 25 %
01 Nov 2019  |  Latin America
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities
The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...
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05 Nov 2020  |  Latin America
Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025
New Paramount Importance of Remote Interactions Spur Novel Growth Opportunities
The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...
USD 7,200.00 save 10 %
08 Dec 2021  |  Latin America
CX Digitalization and Customer-Centric Initiatives are Driving Outsourcing Demand
This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market size. The report provides extensive coverage of services delivered in each local market and those provided from the CALA countries to others overseas. In this sense, offshore service...