Display search results for ** instead (17 products)

Showing 1-10 of 17

28 Oct 2014  |  Latin America

Analysis of the Brazilian Total Telecommunications Services Market

Revenue Growing Below Inflation Indicates a Consolidation Trend

This study covers the state of the Brazilian telecommunication markets, examining drivers and restraints for growth, technology, regulation, demand, and geographical trends. In the study, the market growth for Brazilian telecommunication market segments is forecasted. An in-depth analysis of the competitive situation and market share of telecommuni...

USD 8,500.00

USD 6,375.00 save 25 %

13 Feb 2014  |  Africa

South African Data Centre Market

Cloud Computing Set to Drive the Next Wave of Growth

The South African data centre market is fast maturing, and it is viewed by service providers as an exciting market with endless opportunities. Companies are seeking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The result has, therefore, been a more prominent move towards dat...

USD 9,400.00

USD 7,050.00 save 25 %

12 Mar 2014  |  Asia Pacific

Asia-Pacific Advanced Persistent Threat (APT) Solution Market 2013

The Increase in Highly Motivated Attacks Drives the Market

The advanced persistent threat (APT) solution market in Asia-Pacific region is still at a nascent stage in 2013. As such, the market is estimated to be relatively small at present. This is despite the market buzz and hype surrounding APTs and their impact on the enterprise environment. The actual adoption of APT solutions remains low, and this is p...

USD 12,000.00

USD 9,000.00 save 25 %

23 Dec 2014  |  North America

Customer Engagement in Retail and Consumer in Europe and North America

The Current and Future Retail and Consumer Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Communications in Europe and North America

The Current and Future Communications Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the communications vertical. As a proportion of total customer interactions in the communications vertical, the projected growth is clear for Web self-service port...

USD 12,500.00

USD 9,375.00 save 25 %

10 Oct 2014  |  North America

Customer Engagement in Healthcare in Europe and North America

Healthcare Vertical

The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Financial Services in Europe and North America

The Current and Future Financial Services Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the financial services vertical. In terms of financial services, significantly more current customer interactions are taking place through email in Europe than in ...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Manufacturing in Europe and North America

The Current and Future Manufacturing Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the manufacturing vertical. Email accounts for the highest share of customer interactions, ahead of LiveAgent voice, especially in Europe. More customer interactio...

USD 12,500.00

USD 9,375.00 save 25 %

15 Oct 2014  |  North America

Customer Engagement in Government and Education in Europe and North America

The Current and Future Government and Education Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...

USD 12,500.00

USD 9,375.00 save 25 %

26 Jun 2014  |  Europe

Enterprise Priorities in Europe

Multichannel Customer Contact

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

USD 12,500.00

USD 9,375.00 save 25 %

Showing 1-10 of 17