Display search results for ** instead (83 products)

Showing 41-50 of 83

15 Oct 2014  |  North America

Customer Engagement in Government and Education in Europe and North America

The Current and Future Government and Education Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...

USD 12,500.00

USD 9,375.00 save 25 %

23 Dec 2014  |  North America

Customer Engagement in Retail and Consumer in Europe and North America

The Current and Future Retail and Consumer Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

USD 12,500.00

USD 9,375.00 save 25 %

27 Jan 2015  |  North America

The Future of IT in the Healthcare Industry in North America, Latin America, and Europe

An End-user Perspective

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in the healthcare industry in North America, Latin America, and Europe. The Affordable Care Act, along with the pressure to reduce costs, is forcing vast changes in the healthcare system that will benefit the IT indust...

USD 2,500.00

USD 1,875.00 save 25 %

20 Feb 2015  |  North America

The Impact of Mega Trends on IT in North America, Europe, and Latin America

An End-user Perspective

The objective of this research service is to measure IT decision makers current and future use of the technology. The regions analyzed in the study are North America, Europe, and Latin America. The research service covers the manufacturing, education, financial, government, healthcare, and retail sectors. It looks at IT solutions, such as smart ph...

USD 2,500.00

USD 1,875.00 save 25 %

The research objective is to measure the current use and future decision making behavior toward information technology (IT) within the government sector in North America, Latin America, and Europe. Government agencies continue to want to drive productivity; however, compared to a year ago, they are less concerned with reducing costs, accelerating d...

USD 2,500.00

USD 1,875.00 save 25 %

29 Sep 2015  |  North America

The Future of IT in Retail

An End User Perspective, U.S., Europe, and Latin America

The retail industry is facing a complete transformation in digital technology. Social media, mobile applications and devices, and Internet of Things is directly impacting its marketing, sales, and R&D strategy, and is forcing retail companies to find new and more effective ways of reaching and keeping customers.

USD 3,500.00

USD 2,625.00 save 25 %

29 Sep 2015  |  North America

The Future of IT in Finance

An End User Perspective, U.S., Europe, and Latin America

The financial industry is a dynamic, ever-changing one due to new regulatory requirements and dependence on the worlds economy. This study explores the challenges for IT departments, most effective technologies in meeting business challenges, and future investments.

USD 2,450.00

USD 1,837.50 save 25 %

29 Sep 2015  |  North America

The Future of IT in Education

An End User Perspective, U.S., Europe, and Latin America

The methods in which education is offered is changing quickly to meet the demands of todays technically savvy world. Digital transformation is a key means to tackling these challenges.

USD 3,500.00

USD 2,625.00 save 25 %

04 Feb 2016  |  Asia Pacific

Asia-Pacific Contact Center Outsourcing Market

The Market Will Maintain a Strong Growth Momentum

This research service analyzes the contact center outsourcing market in Asia-Pacific. It provides market sizing and forecasting in terms of both, seats and revenue. Revenue forecasts are provided for 13 countries within the total Asia-Pacific market: Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the Philippines, Singa...

USD 20,000.00

USD 15,000.00 save 25 %

This paper is a wakeup call to traditional enterprises. It is meant to serve as a warning of what will, in the very near term, characterize the competition. The time cushion to identify and validate a market need, and garner first-mover benefits before the competition, is evaporating. Within the year, Stratecast projects that a new form of business...

USD 3,000.00

USD 2,250.00 save 25 %

Showing 41-50 of 83