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30 Sep 2006  |  North America

Multi-channel Contact Center End-User Survey

This end-user survey shows current adoption statistics of technologies used in multi-channel contact centers. Investment plans in multi-channel contact technologies for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

USD 1,500.00

USD 1,125.00 save 25 %

This end-user survey shows current adoption statistics of technologies used for contact center agent performance optimization. Investment plans in agent performance optimization applications for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

USD 2,450.00

USD 1,837.50 save 25 %

USD 2,450.00

USD 1,837.50 save 25 %

10 Jan 2014  |  North America

The Future of Enterprise Communications from a Customer Perspective

Opportunities in the 5 Key Markets in the United States and Europe

The overall research objective of the following study was to measure the current use and future decision making behavior toward IT technologies, specifically: audio conferencing, business grade softphones, consumer softphones, headsets, IP telephony, TDM phones, unified communications client, video and web conferencing. It turns out that many IT ma...

USD 2,450.00

USD 1,837.50 save 25 %

25 Mar 2014  |  North America

The Future of Mobile Devices from a Customer PerspectiveUnited States and Europe

Trends and Opportunities for Mobile Solution Providers

The overall research objective is to measure the current use and future decision-making behavior toward IT technologies, specifically smartphones and tablets for business purposes. Nearly 3 out of 4 organizations issue corporate-owned laptops and smartphones to their workforces, while almost half issue tablets. Almost 60% of organizations allow con...

USD 2,450.00

USD 1,837.50 save 25 %

23 Apr 2014  |  North America

The Future of Mobile Solutions from a Customer PerspectiveUnited States and Europe

Growth Opportunities in 5 Key Industries

The overall research objective of the survey conducted during the 4th quarter 2013 was to measure the current use and future decision-making behavior toward IT technologies, specifically mobile solutions such as mobile software applications, machine-to-machine (M2M) communications, and mobile device management (MDM). Segmenting the current and fore...

USD 2,450.00

USD 1,837.50 save 25 %

09 Jul 2014  |  North America

The Future of IT in the Retail IndustryUnited States and Europe

An End User Perspective

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) within the retail sector. Overall, almost all of the IT sector is expecting growth over the next 3 years, which makes it a good time for IT companies to invest in marketing and sales. However, it is important to keep i...

USD 2,450.00

USD 1,837.50 save 25 %

09 Jul 2014  |  North America

The Future of IT in the Finance IndustryUnited States and Europe

An End User Perspective

The research objective of this report was to measure the current use and future decision making behavior toward information technology (IT) within the finance sector. Overall, companies from the financial sector spend the highest percent of their budget on IT as compared to their counterparts from other sectors, with the highest proportion of their...

USD 2,450.00

USD 1,837.50 save 25 %

27 Jan 2015  |  North America

The Future of IT in the Healthcare Industry in North America, Latin America, and Europe

An End-user Perspective

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in the healthcare industry in North America, Latin America, and Europe. The Affordable Care Act, along with the pressure to reduce costs, is forcing vast changes in the healthcare system that will benefit the IT indust...

USD 2,500.00

USD 1,875.00 save 25 %

04 Feb 2015  |  North America

The Future of Enterprise Communications in the Workplace in North America

An End-user Perspective

The overall research objective is to measure the existing use and future decision making behavior toward Information Technology (IT) within North America, covering the manufacturing, education, financial, government, healthcare, and retail sectors, and specifically, smart phones, tablets, cloud computing, video, audio, and web conferencing, Interne...

USD 2,450.00

USD 1,837.50 save 25 %

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