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Real business value comes from leveraging relationships. Historically companies have tried to attract clients through product innovation and branding. Now with technology and a disloyal market, new challenges arise. The opportunity lies in creating significant customer experiences to reduce the cost of sale and maximize profitability. Customer R...

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04 Feb 2004  |  North America

Webconferencing - Managing the Dispersed Enterprise

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09 Jun 2005  |  North America

ScanSoft or Nuance? Or ScanSoft & Nuance?

In this Insight, we discuss ScanSofts acquisition of Nuance and its impact on the speech technology and solution marketplace.

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30 Jun 2005  |  North America

IP Contact Center Trends - Market Insight

The infrastructure of the contact center is undergoing change from hardware to software-based. In large part this is driven by the emergence of IP (internet protocol) technologies promise greater deployment flexibility and lower costs. This Insight discusses the drivers and benefits of IP along with risks involved and a timeline for market penetrat...

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27 Jul 2005  |  Asia Pacific

Automotive Lubricants Markets in India

India is the sixth largest consumer of lubricants in the world. The current lubricants market is estimated to be of $1222 million (Rs. 55 billion). The automotive lubricants market in India was controlled by the four major public sector oil companies such as major public sector oil companies such as Indian Oil Corporation Limited (IOCL), Hindustan ...

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08 Aug 2005  |  Asia Pacific

Analysis of the South African Automotive Markets

South Africa represents the biggest domestic market for vehicles in Africa and accounts for 83.0 percent of the continent's production. South Africa's population of 46.6 million (2004) and a growing tourism industry still represent the continent's best growth prospects for increasing vehicle sales and aftermarket revenues. Rising living standards, ...

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19 Aug 2005  |  Asia Pacific

Analysis of the Automotive Markets in Egypt

The automotive market in Egypt is small in comparison with other developing markets of similar size.The Egypt automotive market comprises of the passenger car and commercial vehicle (light commercial vehicles, buses and coaches, heavy commercial vehicle) original equipment manufacturers and aftermarket. There is a niche market for two-wheelers (mot...

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