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01 Mar 2021  |  Global

Silver Linings in a Pandemic-Humanization of Agents and Customers Creating Opportunities for Growth

Key Takeaways from Customer Contact Virtual—A Frost & Sullivan Executive MindXchange

Agents are the front lines in handling customer emotions. Often when customers call, they have already exhausted poorly designed self-service options and are in a state of frustration by the time the agent takes the call. The COVID-19 pandemic has accelerated the need for work-at-home agent (WAHA) models and self-service to assist with rising call ...

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09 Aug 2016  |  Global

Future of the Internet Economy

Mobile Internet the Way Ahead

The Internet is changing the way one functions, socializes, and shares information across the globe. With regions expanding beyond the normal boundaries due to the impact of urbanization, there is a need for improved infrastructure channels for being connected. Increased Smartphone adoption rates and broadband technologies have resulted in improved...

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18 Nov 2019  |  Global

Behavioral Analytics in the Era of Transhumanism

The new human era and evolving human behavior will redefine our outlook toward society, businesses, and governments

As we enter a new era of humanity, hardware and biological augmentation in several ways will enhance our ability to think, sense, feel, perceive, and function. The mind, body, and behavior will be heavily influenced and shaped by technologies that trigger the next evolution in humankind, making us transhuman. Transhumanism focuses on convergent for...

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16 Dec 2019  |  Global

The Future of Regulation, 2019–2030

Regulation in the Digital World

The need for innovation is driving growth in disruptive business models. Traditional industries such as transportation, housing, delivery, finance, and banking have been challenged by new entrants with disruptive business structures which are challenging the old regulatory rules that previously governed the markets. Emerging technologies such as AI...

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07 Feb 2020  |  Global

Microjobs in 2030

A Perspective on the Future of Work

This paper looks at the future of microjobs from the perspective of a microworker and an employee at a microjob platform company, set in the year, 2030. It provides a delineation of employment definitions, along with a comparative analysis of microjobs today and expectations on how they will evolve by 2030. The key areas of microwork explored in th...

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17 Mar 2020  |  Global

The Future of Free Time

A Day in the Life of 2030

This paper examines how various individuals will spend their free time in the year 2030. This is a particularly relevant area of inquiry at a time when many questions have been raised on the impact on free time from evolving technology such artificial intelligence (AI) and augmented and virtual reality (AR/VR). This paper provides a definition of f...

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23 Apr 2020  |  Global

Future of the Global Economy

Assessing Growth Opportunities and Pipelines to Address the COVID-19 Crisis

The global economy is facing what is likely to be the worst economic disruption since World War II. As the COVID-19 pandemic rapidly spreads globally, the concurrent economic fallout of this health crisis is expected to be grave. Frost & Sullivan has analyzed the scale of impact on global GDP growth and other macroeconomic elements through scenario...

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23 Jul 2020  |  Global

Demand for Remote Connectivity and Low-cost Constellation Powering the Sustenance of OneWeb

Future Growth Potential for Government and Commercial Agencies Amid COVID-19 via Growth (Acquisition) Opportunities

The small-satellite market is a fast-growing one within the space industry, as many new and established participants are entering the market with new products and services. The market has been dominated by many earth observation participants. Although connectivity participants entered rather slowly, some of them have made significant developments i...

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09 Dec 2020  |  Global

Vision 2025—Rising Healthcare Expenditures and Disproportionate Improvement in Patient Outcomes Spur Disruptive Changes in the Global Healthcare Industry

Technology-driven Transformation Offers Future Growth Potential for Stakeholders

The global healthcare industry is in the midst of a major transformation, a process that was accelerated by the COVID-19 pandemic. Several mega trends and disruptive technologies have converged to drive this transformation across the healthcare ecosystem. In this study, Frost & Sullivan builds upon previous analysis on the future of healthcare for ...

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26 Mar 2021  |  Global

Maintaining Brand Loyalty as Digital Channels Thrive Amidst the COVID-19 Pandemic

CX-driven Innovative Solutions Create New Growth Opportunities

Connecting with customers has become challenging with the vast number of purchasing options at their fingertips. Digital experiences such as shopping online, searching web portals for deals, checking out customer review sites, and using mobile loyalty apps are just a few digital experiences that are commonly used and enjoyed today. They can help bu...

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