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19 Aug 2013  |  North America

2013 Global Smart Card Forecaster

Banking and Public Sectors to Drive Growth in the Next 5 Years

A burgeoning demand for chip-based payment cards and electronic documents fuel the growth in the smart card market. Although the SIM card market is slowing down in terms of unit shipment and revenue, the migration to the EMV standard and the digitalisation of public services is resulting in a greater demand for smart cards in the payment industry a...

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26 Sep 2013  |  North America

North America Contact Center Systems Market

Omni-channel Strategies Continue to Drive Investment in Contact Center Systems

This market analysis research provides market sizing and forecasts for premises-based contact center systems. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment, industry verti...

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26 Sep 2013  |  North America

North America Hosted Contact Center Market

Exceeding On-premises Product Sales for the First Time

This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study als...

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01 Oct 2013  |  Europe

2013 European ICT Vertical Market Model

The Drive Towards a Connected Society Begins with Next Generation Communications Network Rollout

This quantitative research service estimates the ICT spending by 14 industries in 26 European countries. This analysis provides a holistic top down view on which industries already have a high ICT spending pattern, which countries have the highest ICT spending, and which industries are prepared for smart transformation towards a connected society. ...

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01 Oct 2013  |  Europe

Analysis of the EMEA Managed Security Services Market

Protection and Risk Mitigation from Targeted Cyber Attacks is Driving Market Growth

The managed security services market continues to experience double-digit growth rates and is expected to maintain its momentum for the next five years. The increasing sophistication of targeted attacks, limited IT budgets, and the rising complexity around regulatory compliance are all factors driving the growth of managed security services. Frost ...

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16 Oct 2013  |  Europe

EMEA Hosted Contact Centre Market

Robust Growth Despite Challenging Economic Conditions

This market analysis research provides market sizing and forecasts for hosted contact centre services in the Europe, Middle East and Africa (EMEA) region. Hosted solutions include public cloud services and dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent pe...

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22 Oct 2013  |  Europe

EMEA Contact Centre Systems Market

Analytics Leads the Way for Growth in a Challenging Market

This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product...

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25 Oct 2013  |  North America

Analysis of the North America Managed Security Services Market

Positioned for Growth in a Time of Uncertainty

Managed Security Service Providers (MSSPs) monitor clients' IT infrastructure from the vendors' security operating centers (SOCs) to respond to anomalies and threats to data and communications. Customers are attracted to MSSPs because the MSSP maintains a deeper expertise in security and the outsourcing of non-core business functions increases orga...

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31 Oct 2013  |  Global

Analysis of the Global Mobile Endpoint Protection Market

Mass Smartphone Adoption Increases Risk and Drives Demand for Innovative Security Products

The mobile security challenge is complex and multi-faceted. Mobile devices can be infected by malicious software called malware, enabling hackers to gain access or control. Mobile applications (simply called apps) on the device can perform unwanted, high-risk actions. Sensitive data stored on the device can also be lost or stolen. This study focu...

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08 Nov 2013  |  Global

Analysis of the SIEM and Log Management Market

Continuous Security Intelligence

Security information event management (SIEM) and log management products are gaining a strong following as enterprise organizations look for techniques to defend against advanced threats and persistent hackers. As cyber attacks become more sophisticated, organizations are implementing security products, such as SIEM, to protect their virtual and ph...

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Showing 11-20 of 48