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02 Jan 2013  |  Asia Pacific

Asia-Pacific Network Security Market Q3 2011

Increase in Sophisticated Cyber Attacks Promoted Investment in Network Security Set-ups

The Asia-Pacific (APAC) network security market registered a flat growth on a quarter-over-quarter (QoQ) basis, although the year-over-year (YoY) growth of good growth suggested that spending sentiments were stronger compared to last year. For enterprises that went ahead with their purchases, strong emphasis was placed on the vendors ability to a...

USD 30,000.00

USD 22,500.00 save 25 %

08 Jan 2013  |  North America

Empowered Consumers in 2013: Forging Connections to the Mobile Web

The Mobility Movement and Web-based Customer Interactions

This Market Insight examines the convergence between mobile consumers and online communications, which can be referred to as the mobile Web, and the effect this is having on the way businesses deliver customer service. Although consumers prefer direct access to the Web as a primary contact channel, mobile applications are gaining momentum. Today ...

USD 1,500.00

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08 Jan 2013  |  North America

Interacting with Customers in Motion

The Mobility Movement and Its Impact on Customer Interactions

Customers are increasingly using mobile devices to interact with companies. This trend represents a significant opportunity for organizations to develop customer contact applications that enrich the customer experience. Organizations also are grappling with some of the challenges inherent in the use of mobile devices. This Market Insight examines m...

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09 Jan 2013  |  North America

Analysis of the Global Endpoint Security Products Market

Sustaining Growth in a Competitive Market

Despite a state of maturity, the endpoint security market continues to evolve along with the threat landscape, as threats increase in complexity and sophistication. Further affecting the market is a strong influx of increased usage of personal mobile devices within corporate environments. This research service covers the global endpoint security pr...

USD 4,950.00

USD 3,712.50 save 25 %

10 Jan 2013  |  Global

Global CAD and Modeling Software Market

Emerging Regions Drive Growth in a Mature Market

The global CAD and modeling software market focuses on the opportunities driving this mature market. Growth drivers such as infrastructure development in emerging regions and improved productivity of users via better data sharing and collaboration, and improved workflow efficiency continues to be Important to advanced CAD users have been factored i...

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USD 1,500.00

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25 Jan 2013  |  North America

Harnessing Social Media for Social Customer Care

Strategies to make Social Media an effective Customer Care channel

The contact center industry has been pushing the use of social media for over three years. However, adoption of social media as a fully-developed channel has not kept up with the hype. Now, with the help of vendors marketing into this space, customer contact organizations are developing this new channel, using intelligence gleaned from it across th...

USD 1,500.00

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29 Jan 2013  |  Latin America

Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

The CRM development of Colombia and Peru

The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the in...

USD 10,000.00

USD 7,500.00 save 25 %

30 Jan 2013  |  Europe

Regulating Mobile Health Apps in Europe

 

 

USD 1,500.00

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