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29 Jan 2013  |  Latin America

Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

The CRM development of Colombia and Peru

The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the in...

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USD 7,500.00 save 25 %

04 Feb 2013  |  Latin America

Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market

Specialized Services Present Opportunities

The contact center outsourcing services market witnessed growth in revenue and workstations in Argentina and Chile during 2011 and 2012. The economic downturn in Europe and United States slowed demand from existing customers abroad, especially for companies with offshore campaigns and telemarketing operations to Spain. This research service examine...

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05 Feb 2013  |  Latin America

Customer Service Experience Benchmarks in Latin America

How Social Media Is Changing The Game and What Companies Can Do to be Prepared

The use of social media to improve customer service is growing in Latin America. Indeed, both international and Latin American companies are extending their social media strategies. Today, many Latin American companies are setting the bar in social media best practices, receiving international recognition and accolades. This Market Insight research...

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07 Feb 2013  |  Latin America

Brazilian IT Spending TrendsRetail

How Technology is Redesigning the Retail Industry

This study aims at providing an overview of the Brazilian retail market, focusing on IT providers standpoint. It outlines the main retail market drivers and restraints as well as provides an overview of the main technologies deployed in this industry. Moreover, this market insight analyzes IT vendor offerings for the retail market by providing key...

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13 Feb 2013  |  Latin America

The Hosted Contact Center Applications Market in Latin America

The Key to Increasing Business Productivity Fast and Easy

Latin American contact centers are supported by premises-based contact center applications; nevertheless, hosted services are emerging as an alternative solution. These services are owned and operated by third-party providers. This market insight analyzes the current hosted contact center applications market in Latin America. It examines key main d...

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22 Feb 2013  |  Latin America

Brazilian IT Spending Trends - Finance

Technologies and Trends in the Financial Market

The objective of this study is to provide an overview of the Brazilian financial market and analysis that focuses on the use of technologies that enhance customer experiences and increase operational efficiency. This research analyzes the scenario of the Brazilian financial market as well as the main drivers and restraints. It also covers the effor...

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08 Apr 2013  |  Latin America

Brazilian IT Spending TrendsTelecommunication

Trends and Opportunities for IT in Telecommunication

The objective of this study is to provide an overview of the Brazilian telecommunication market and explore the current scenario, main drivers and restraints, size, and potential growth in order to analyze recent efforts of telecom companies to incorporate new IT services to their portfolios. This study discusses the major industry and market dynam...

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03 Jun 2013  |  Latin America

Cloud Computing End-user AnalysisBrazil

Cloud Computing is Maturing in Terms of Concept Adoption and Knowledge

Cloud computing is a growing method of service delivery over a network. This market insight analyzes the results of in-depth interviews with 121 enterprises in Brazil in 2012. Market awareness and perceptions were gauged. Also, this study provides information on market drivers and restraints, and companies plans for investment in cloud services to...

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17 Jul 2013  |  Latin America

Brazil's Contact Center Outsourcing Services Market 2013

Contact Centers Moving Beyond Traditional Customer Service

The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, began embracing new business models detached from price-sensitive offers based on voice and workstations. Participants are repositioning their brands to offer broader solutions, integrating contact center a...

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23 Aug 2013  |  Latin America

Smart is the New Green in Latin America

Smart Cities, Smart Energy, and Smart Clouds Will Emerge as Key Mega Trends

Smart Cities, Smart Energy, and Smart Clouds represent growing trends in Latin America. This market insight research service provides an overview of how the Smart is the New Green Mega Trend is taking shape in Latin America. Topics covered include how Smart Cities are affecting urbanization, the role the smart grid plays in the Smart Energy trend, ...

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