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Described in this study are the factors contributing to security management complexity; why enhanced manageability tools are the right remedy; and the phases through which these management tools will evolve.

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07 Jan 2014  |  Global

Global Enterprise Video Webcasting Solutions Market

Surge in Enterprise Video Use Makes Webcasting a Key Feature in Holistic Enterprise Video Solutions

Enterprise video webcasting solutions (EVWS) are a strategic way for businesses to combat compressed business cycles. Solution adoption is growing, driven by the explosion of BYOD and telecommuting, maturing enterprise IT departments and CIOs, and the availability of easier-to-use tools in subscription formats. On the flip side, bandwidth limitatio...

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08 Jan 2014  |  North America

From IVR to Automated Customer Interaction

Automated Interactive Customer Contact Solutions have a Strong Future if they are Deployed Wisely

Automated interactive self-service solutions have evolved from interactive voice response (IVR) to include automated chat, SMS/text, and virtual agents (VA). Frost & Sullivan categorizes them as 'automated interactive customer contact' (AICC) solutions. But AICC solutions will demonstrate returns on investment to companies only if consumers can eas...

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This week's SPIE explains why the sale, delivery, and monetization of enterprise data services are driven by complex B2B models tied to individualized and negotiated service contracts. It points out why traditional subscriber billing systemsbusiness-to-consumer (B2C) support for millions of customers with a relatively small number of service offer...

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10 Jan 2014  |  North America

The Future of Enterprise Communications from a Customer Perspective

Opportunities in the 5 Key Markets in the United States and Europe

The overall research objective of the following study was to measure the current use and future decision making behavior toward IT technologies, specifically: audio conferencing, business grade softphones, consumer softphones, headsets, IP telephony, TDM phones, unified communications client, video and web conferencing. It turns out that many IT ma...

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10 Jan 2014  |  Latin America

IBM Information on Demand 2013

Highlights from IBM's 2013 Event

IBM presented, November 3-7, several new updates and solutions during its Information On Demand event. This Hot Topic presents the main announcements from the analyst's perspective.

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16 Jan 2014  |  North America

Analysis of the Strong Authentication and One-Time Password (OTP) Market

Market Blossoms from Cyber-Driven Demand

Authentication establishes a bond of trust between an organization and the user who is requesting system access. Strong authentication refers to methods of authenticating users with a level of validation that is beyond that of simple username and password. The methods of strong authentication addressed in this report include Hardware One-Time Pass...

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In this SPIE, Stratecast examines the concept of the bare metal cloud from the provider and the customer perspective. We compare benefits and challenges of bare metal cloud configurations with the more common virtualized cloud configurations. Finally, we look at the bare metal cloud offers from Internap and SoftLayer, an IBM company.

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17 Jan 2014  |  Latin America

Insights into Big Data and Analytics in Brazil

From a Nascent Market in 2013 to a Billion Dollar Industry in 2018

Big Data has yet to take hold in Brazil, but some verticals (e.g., finance, telecoms, retail) are exploring projects with IT companies who provide solutions for fraud analytics, real-time analytics with in-memory computing, and online and digital analytics, to name a few. These solutions offer clear return on investment such as reduction of churn r...

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17 Jan 2014  |  North America

Analysis of the Global Vulnerability Management Market

Platform Convergence Intensifies Competition but Creates Opportunity in Growth Technology

This research service provides insight into the vulnerability management market, which provides products that scan enterprise network infrastructure and identify and prioritize critical security issues so customers can address them. This global and regional market analysis includes forecasts for 2014-2018. The report details what the leading vulner...

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