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30 Oct 2015  |  Latin America

Latin American Contact Center Systems Market 2015

Analytics, Workforce Management, and Quality Monitoring will Leverage Market Growth by 2020

This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...

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