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Since 2009, Stratecast has conducted an annual North American Consumer Communication Services (CCS) Survey. This survey is designed to understand consumer perceptions on landline phone, wireless/cellular phone, Internet access and subscription video services. As well as, identify consumers’ use of technologies such as over-the-top (OTT) and Inter...

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This profile report examines Gigya’s approach to helping enterprises build deep, trusted relationships with their customers. A key component of the Gigya strategy is to invite users to become part of the process upfront. By engaging the user upfront, and being more open about the data collection process, businesses are now building individual rel...

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This report looks at the application of advanced analytics on business process optimization; and suggests an infrastructure framework for ensuring that advanced analytics are utilized successfully. Key Highlights: --Advanced Analytics: A Primer --Predictive Analytics: The Holy Grail of Advanced Analytics --Analytics and AI --From Data to Insigh...

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02 Aug 2017  |  North America

Big Data is in Big Trouble, Starting in the EU

How the EU's GDPR Threatens to Destroy Big Data Initiatives and Business Opportunities, in the EU and Elsewhere

The EU Parliament approved the GDPR in April 2016. To allow the region and the world to adjust to the sweeping changes it contains, the EU established a two-year acclimation period, and will begin enforcing the GDPR on 25 May 2018. This Stratecast report offers our assessment of the content and impact of the key provisions of GDPR, in the EU and a...

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07 Aug 2017  |  North America

Monetization: The Long Game for Network Operators

Legacy Systems and New Cloud-Native Business Management Solutions

Existing (legacy) systems cannot address the operations, orchestration and monetization requirements that the above-listed transformational initiatives bring to bear. New systems are the ultimate answer, but addressing the “legacy gap” left by existing systems cannot come from a mandate to rip and replace. Installed networks continue to rely on...

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16 Oct 2017  |  North America

End User Priorities for Customer Engagement, Global, 2018

Navigating Digital Transformation in Contact Centers

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voic...

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This year’s Stratecast Consumer survey illustrates the changing preferences that are redefining the connected home. Using the data collected from a survey that polled consumers in the US and Canadian markets, it is clear that the new connected home is truly a home in the cloud, where consumers will increasingly live in a connected lifestyle that ...

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18 Oct 2017  |  North America

2017 Consumer Communication Services Bundle Tracker

Are Broadband Bundles Enough?

Stratecast’s 2017 Bundle Tracker apprises the reader of the competitive landscape of leading service providers—which offer home phone, broadband, video and wireless services—in the consumer communication services market; and explores how consumers gauge consumer bundles based on survey results from Stratecast’s 2017 consumer communication s...

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22 Aug 2017  |  North America

MPLS/IP VPN Services Market Update, 2017

In this research service, MPLS/IP VPN means VPN services enabled over a carrier’s private MPLS network. VPN service is a site-to-site connection, with the service provider managing the end-to-end network. A private IP VPN uses the infrastructure of one network provider. A public IP VPN (or Internet VPN) carries data across multiple and nonspecifi...

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25 Aug 2017  |  North America

Cloud Management Platform Buyers Guide, 2017

Enabling Hybrid Clouds with Robust Management Solutions

In this buyer’s guide, we provide an overview of the hybrid cloud management market, including key drivers and restraints for businesses seeking hybrid cloud management services. We also identify and define three main areas of hybrid cloud management: service management, access management, and service orchestration and optimization. Within each c...

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