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07 Jan 2021  |  North America
Heightened First-Responder Safety and Effectiveness, Coupled with Affordable Subscription Pricing, Create New Growth Opportunities
This study examines the North American mobile situational awareness market. For the purposes of this study, mobile situational awareness offerings are defined as software solutions that put near real-time information about critical field situations at the disposal of emergency first responder teams via their mobile devices. This information usually...
USD 4,455.00 save 10 %
08 Jan 2021  |  Europe
AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness
This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...
USD 2,205.00 save 10 %
12 Jan 2021  |  North America
Knowledge Creation and Mining for Improve Employee and Customer Engagement
Knowledge management (KM) is a mature technology area that can be broadly applied across all areas of business. Initially, KM was aimed at gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organizations data and infor...
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22 Jan 2021  |  Global
Everything-as-a-Service (XaaS) Model Widens Adoption Options to Enhance Customer Experience
While Internet of Things (IoT) adoption is a strategic imperative, companies struggle with legacy infrastructure, connectivity, and implementation decisions. IoT providers can help companies advance IoT plans by using their expertise and portfolio of solutions. Instead of following a build-and-own approach, companies should opt for IoT-managed serv...
USD 4,455.00 save 10 %
27 Jan 2021  |  Asia Pacific
Hyperscale Cloud Providers and OTT Segments Represent Key Growth Opportunities
With the growing presence of hyperscale cloud service providers, high penetration of Internet connectivity, and a keen focus on cybersecurity and data privacy, the demand for data storage and managed hosting services is expected to grow exponentially across the ASEAN region. In mature data center markets such as Singapore, which still remains the d...
28 Jan 2021  |  North America
Technology Strategy Driven by the Convergence of Security and SD-WAN
Secure SD-WAN refers to solutions (product or services) that offer SD-WAN connectivity and security capabilities to create a secure SD-WAN environment to protect remote branches, users, devices, and cloud applications from cyber threats when connected to external Internet and cloud services using insecure Internet broadband and/or cellular networks...
28 Jan 2021  |  South Asia, Middle East & North Africa
The COVID-19 Pandemic Has Affected the Market; However, Gradual Recovery is Expected from Q1 CY 2021
Endpoint security has become an important building block of a mature cybersecurity framework. Its significance has increased during the ongoing COVID-19 pandemic as enterprises have had to shift their entire employee bases to work from home during the nationwide lockdown. Cybercriminals have identified security gaps in endpoints and started exploit...
02 Feb 2021  |  Global
Growth Opportunities Revealed by End Customers
The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound in consumer demand, faster services sector recovery could enable full GDP recovery by mid-2021 (optimistic scenario). Full recovery will be pushed out beyond 2021 in case of multiple fresh outbreaks, ...
03 Feb 2021  |  Europe
Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities
The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...
05 Feb 2021  |  Asia Pacific
Complex Business Environment and Insufficient Cybersecurity Make the Adoption of MSS a Top Technology Strategy
Managed security service providers (MSSPs) offer managed security services (MSS) that help manage and monitor the security posture of their customers’ IT infrastructure. By using these services, client organizations are often able to reduce expenditure on either customer premises equipment (CPE) or in-house security specialists, and receive effec...