Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...

This study analyzes market size by segment, business model and vertical market splits. The total contact center market is segmented into four segments: captive contact center, in-house contact center, outsourced offshore contact center and outsourced domestic contact center. The total number of contact centers, number of seats and number of agents ...

In Southeast Asia (SEA), 5 major challenges are identified in water utility sectors, comprising environmental and social challenges, high percentage of non-revenue water (NRW), underdeveloped water utility infrastructure, growing expenditure on water utility, and lack of investments. The new forecast for water utilities’ capital expenditure (CAPE...

The Australian contact center applications market size is estimated to decline from $121.7 million in 2015 to $118.5 million by 2022, at a negative Compound Annual Growth Rate (CAGR) of 0.4%. The research service covers the contact center applications market in Australia based on 6 application segments including Inbound Contact Routing (ICR), Inter...

22 Feb 2017  |  Asia Pacific

Asia-Pacific Contact Center Applications Market, 2015

Growth Stumbles as Global Economic Uncertainty Prevails

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The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $655.4 million in 2015 to $790.9 million by 2022, at a Compound Annual Growth Rate (CAGR) of 2.7%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zeala...

The Chinese contact center applications market size is estimated to grow from $106.7 million in 2015 to $135.3 million by 2022, at a Compound Annual Growth Rate (CAGR) of 3.4%. The research service covers the contact center applications market in China based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Respon...

The Hong Kong contact center applications market size is estimated to grow from $13.9 million in 2015 to $16.5 million by 2022, at a Compound Annual Growth Rate (CAGR) of 2.5%. The research service covers the contact center applications market in Hong Kong based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Re...

The Indian contact center applications market size is estimated to grow from $68.4 million in 2015 to $91.1 million by 2022, at a Compound Annual Growth Rate (CAGR) of 4.2%. The research service covers the contact center applications market in India based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response ...

The Indonesian contact center applications market size is estimated to grow from $18.0 million in 2015 to $24.3 million by 2022, at a Compound Annual Growth Rate (CAGR) of 4.4%. The research service covers the contact center applications market in Indonesia based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice R...