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16 Feb 2017  |  Asia Pacific

South Korea Hosted/Cloud Contact Center Market Update

Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow

Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...

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16 Feb 2017  |  Asia Pacific

Assessment of the Asia-Pacific Contact Center Market

Upswing in the Domestic Markets Propels Future Growth

This study analyzes market size by segment, business model and vertical market splits. The total contact center market is segmented into four segments: captive contact center, in-house contact center, outsourced offshore contact center and outsourced domestic contact center. The total number of contact centers, number of seats and number of agents ...

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17 Feb 2017  |  Asia Pacific

Evolving Business Models for Water Utilities in Southeast Asia

Four Essential Steps at the Backbone of Decentralization and Privatization will Enable Water Business Sustainability

In Southeast Asia (SEA), 5 major challenges are identified in water utility sectors, comprising environmental and social challenges, high percentage of non-revenue water (NRW), underdeveloped water utility infrastructure, growing expenditure on water utility, and lack of investments. The new forecast for water utilities’ capital expenditure (CAPE...

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22 Feb 2017  |  Asia Pacific

Australia Contact Center Applications Market, 2015

Adoption of Advanced Customer Contact Applications Continued

The Australian contact center applications market size is estimated to decline from $121.7 million in 2015 to $118.5 million by 2022, at a negative Compound Annual Growth Rate (CAGR) of 0.4%. The research service covers the contact center applications market in Australia based on 6 application segments including Inbound Contact Routing (ICR), Inter...

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22 Feb 2017  |  Asia Pacific

Asia-Pacific Contact Center Applications Market, 2015

Growth Stumbles as Global Economic Uncertainty Prevails

The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $655.4 million in 2015 to $790.9 million by 2022, at a Compound Annual Growth Rate (CAGR) of 2.7%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zeala...

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22 Feb 2017  |  Asia Pacific

China Contact Center Applications Market, 2015

Local Competition was Strong Across Different Application Segments

The Chinese contact center applications market size is estimated to grow from $106.7 million in 2015 to $135.3 million by 2022, at a Compound Annual Growth Rate (CAGR) of 3.4%. The research service covers the contact center applications market in China based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Respon...

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22 Feb 2017  |  Asia Pacific

Hong Kong Contact Center Applications Market, 2015

The Local Business Environment was Favorable for Sustainable Market Development

The Hong Kong contact center applications market size is estimated to grow from $13.9 million in 2015 to $16.5 million by 2022, at a Compound Annual Growth Rate (CAGR) of 2.5%. The research service covers the contact center applications market in Hong Kong based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Re...

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22 Feb 2017  |  Asia Pacific

India Contact Center Applications Market, 2015

The Adoption of Workforce Management (WFM) and Analytics Applications Continued to Grow

The Indian contact center applications market size is estimated to grow from $68.4 million in 2015 to $91.1 million by 2022, at a Compound Annual Growth Rate (CAGR) of 4.2%. The research service covers the contact center applications market in India based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response ...

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22 Feb 2017  |  Asia Pacific

Indonesia Contact Center Applications Market, 2015

Digital Convenience has Created Opportunities for Multi-channel Customer Interaction

The Indonesian contact center applications market size is estimated to grow from $18.0 million in 2015 to $24.3 million by 2022, at a Compound Annual Growth Rate (CAGR) of 4.4%. The research service covers the contact center applications market in Indonesia based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice R...

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22 Feb 2017  |  Asia Pacific

Japan Contact Center Applications Market, 2015

Advanced Contact Center Applications Drove the Market Growth

The Japanese contact center applications market size is estimated to grow from $165.8 million in 2015 to $199.5 million by 2022, at a Compound Annual Growth Rate (CAGR) of 2.7%. The research service covers the contact center applications market in Japan based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Respo...

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Showing 21-30 of 195